Salon Rising: The Podcast

Transcript 

Hey lovers, welcome back to the Inner Sanctum. On this latest episode from the Salon Rising podcast, we're talking about the difference between scaling a business and growing a business. At least what our take on those two terms mean, especially for people in our industry. So if this is something that you've been thinking about, if you want to try and outsource something, but you're not sure where to start, This is going to be a great podcast for you to listen to.

Remember to like and subscribe, follow us on all platforms. And we really hope that you enjoy the information we have to share with you today. Thanks so much. Enjoy. Hey girl. Sup man. Welcome back. We just had this big debate about whether we actually still video ourselves doing this because no one likes to watch themselves on video.

No, it's horrible. I realised how tired I was last week. I still feel tired this week, but last week, exceptionally. There's nothing like having a video record of how tired you're feeling. Nothing. It's like, whoo. If you guys are watching, All the more power to you. I don't know how, but if you're listening, just keep telling us you're listening.

So Rich doesn't make us video it anymore. And then how comfortable would people be if we videoed like lying in bed? Like, is that something you'd be on board with? Just checking. Let us know. Also no makeup, like it's getting real and actual raw that we just lie in bed and hold a microphone to our mouth while we talk shit.

I do feel like, I don't know about you, but I feel like, Like, especially this, it's like less and less makeup. I might just put a little mascara on, you know, it's getting less. Yeah. It's like when we first started, it was like full on photo shoot. We knew we were being filmed right now. We're like zero shits given.

Yeah. So if you're watching. I apologize. Yeah. And also, you know, it was a motherhood episode and being really tired is what it equates to being a mother. True. Also, I have to say just a little like side note before we get started today. I actually implemented one of your things that you talk about this morning.

One of the strategies. Of course, like shit, which one is that? So, I, just with my horrible teenagers that won't get out of bed, but won't go to bed at night and just can't get out the door. Not a sticker chart, but that my speech was, you know, I need you to come up with the solution of how we can move forward with this.

Cause I can't keep driving you to school because you didn't make it to the train. But knowing that you won't do what I ask you to do, think on it today and tonight we meet to see what you've decided will change the situation for us. Oh, I feel like we should take the videos and the cameras to Jen's house.

I know. Dun, dun, dun. What did they decide? They're like, fuck it, we decide we're homeschooling and we're not going anymore. No. I am not about that life. I can't. Well, they could come up with whatever they want for this. Yeah. We'll see. Let's see. Watch this space. Yeah. Um, so. I have no idea what we're talking about as always, as always, just on the fly on the fly.

Always. So this time it's another kind of strategy episode that we're doing today. Yeah. Cool. No, just like a strategy. Make sure you completely organized for something that I don't know what's happening. Cool. Let's go. You don't need to know because it's things you do all the time. So we just, I just want to talk about, um, delegating.

Okay. Because I think this is something that people get really confused about. So. Um, and I think it would be great if we spoke into a little bit about the difference between scaling and growing. Yeah, cool. So I heard this very, very clever woman, Laura McLeod said this at a conference that I went to and she spoke about scaling versus growing.

And I found it. To be incredibly clever when she's really profound. Yeah. Yeah. Yeah. Follow her. She also comes up with some hilarious, like her Instagram brings me much joy. Really? Very special woman that, um, put on a retreat that I went to and it was incredible. She's very, very, very clever woman used to own a, um, very big, big, big, big, big business.

So she went from growing to scaling and then. it on the fly, I decided she'd had enough and sold it. And then she did some education. Um, she actually would be a cracker to get on here. I should get her on. Now that you're saying that, that is such a great guest to get on. Yeah. She's um, she's an awesome woman.

So yeah, she said that at a retreat and I, it just kind of was like, oh, Um, that makes so much sense when she said it to where people are at with the different with, yeah, things in their life. So for her, she said that growing means that the business is growing. You are. more so the main person in the business, you're getting really busy, so you need people behind you to help support you.

So maybe she said when she was growing, her first person that she hired was a, like a full time receptionist. Okay. Which should never be a thought for me because I would be like, yeah, but it makes complete sense if you want, if you want to be on the floor and you want to be booming your business and you don't want to do any of the back stuff.

Yeah. Then you hire someone to do all the back stuff and you can do more here. It makes so much sense because you think about all the stuff that you have to do as a business owner if you're also self employed, if you're also doing it all on your own, like it's, it's a lot like, yeah, you almost move out of working for somebody and then you have to do all the shit work as well.

Yeah. Yeah. While trying to grow your business. Yeah. It's tough. Yeah. So she hired that. So it's more so about growing your business. That's awesome. that having people behind you to support you in that growth. In terms of like the types of people that you would hire if you were growing, so we've got like a full time receptionist, what are some of the other things you would look at delegating if you were growing a business?

Probably like a salon assistant. Right. So again, maybe not so much a apprentice, or if you're in the beauty, you know, maybe just someone that can be there to back you up with clients, can provide that extra level of service, could potentially still do some of the service, but not all of the service. So you're still mainly hands on.

Yes. If you're growing. Yes. Okay. Yeah. That's how I, like, this is how I perceive it. Yeah. When you're growing, it's more so, you know, if you're growing and you're able to charge more and you're able to, you know, do like more of that, you think about someone in our industry, Yep. If he wanted to be on the floor full time and not scale his business and just grow it.

And he wanted to be, he could charge and charge and charge and charge. He's got a very good name. He can charge and charge as much as he wants, but he would need people behind him to run the socials, to run his reception, to run his life, to maybe salon assistants, to be able to rinse and stuff like that, but not necessarily scale the business more.

It's just to grow within his business. So those are some important like. Okay. So in terms of growing some of the people you can look at a receptionist, a social media person, a salon assistant, someone that's not, you don't have to train to move up, but someone that's, you know, a cleaner, you could hire a cleaner.

What about a bookkeeper? Definitely. Yeah. One rule for me with bookkeeping is I never delegate what I don't know how to do. Interesting. So when you talk about. delegating. I never delegate a job. I don't know how to do first. So I see a lot of businesses out there. Um, and ones that I work with who delegate to a bookkeeper, but don't actually know why, what, how they, you know, because there's instances, and we had this on our last masterclass where you'll have a bookkeeper and an accountant, and they don't delegate.

Um, and I think it's important for people to understand that, uh, like, you know, I, like I'm a bookkeeper and I, I don't speak the same language, you know, like the accountant can say, and you can claim some things, the bookkeeper will say you can't. So it's kind of like a little bit tricky. So I always say the most important thing I do all my own books.

I always have, it works for me. I can do it quite efficiently. You know, things like zero. So it's so incredible. Yeah. Could I potentially outsource it? Yes, but I still feel like I would be having just as much of a conversation about the things that they're doing. So it's not saving you any time because you're still having to pass the information on.

It's not necessarily something that I won't look at down the track, but for me right now, it works for me again with when it comes to paying wages. If I had to say to a bookkeeper, these are the hours, these are the things I had off. This is how I want this done. This is the bonuses. This is like, it would just, I would just be relaying.

I may as well just do it myself. It'd be different if it was like. This is just what it, you know, like if you had a business where nobody got bonuses, they were just getting paid the same, you can set it up automatically. Yeah, exactly. Right. That's interesting. Hey, so that's something that for me and not everyone's like this.

Like a lot of people have bookkeepers and love them. A lot of my friends have bookkeepers and love them for me personally. I just, I don't mind doing my books and I can lie in bed and watch a movie and be reconciling my zero at the same time. Yeah. I understand my zero. I understand my numbers, but I don't, yeah, I don't like to outsource unless I know what I'm doing.

So even with someone, if they were coming in and they were, you wanted a receptionist, it's like first, really get clear on what that role looks like. And what you need, making sure that you're like writing down everything that you expect from them. Because it gets really tricky. You put someone in that role and you expect them to know what they're doing.

They don't know what they're doing. You don't know how you want it done. So it's like before you hire, get really clear on what you actually need, on what you actually need, and then sometimes you find that what you thought you needed isn't actually what you need. I've had that before. Yeah. Um, I hired a receptionist and.

It didn't work the way she needed it or the way I needed it. And that's okay too. And what I ended up doing was when she left, I ended up getting another full time senior and then Tegan could sit more into her role. So with that though, would that be scaling? So, okay. Before we go too far into that. So that's a growth, that's growing, like it's growing your business.

You're still able to make more money, but it's not. And you're also outsourcing so that you're not taking it all on board yourself because trying to do all those hats, you'll burn out. Yeah. Then scaling is if you want a bigger business as in more people in your business. So scaling would be getting more staff, like more, um, senior stylists or apprentices that you have to train or beauty therapists, or, you know, it's scaling is to create a bigger team where you generally then need to come off the floor a lot more and, and be leading your team.

So here's a question that's just popped into my head. If you were to be running a business where people were renting the space from you rather than working for you, is that scaling or is that they were renting space off? Yeah. So say you have like a last studio and you have your chair that you're working in that you use, but instead like that would still be growing.

That would be scaling. Like, so growing, you have the capabilities of you building it, but just making that little bit extra scaling means that you can have other people that work for you that then also finance, like, so that, you know what I mean? Like, so. Yes, you've got other little incomes that are coming in that are helping.

You can charge more cause you're booked out. You have maybe a receptionist that helps you. You can rent out rooms, all of that's like this great growth, like it's growing. It's great. This is how, again, I take it. It's, you know, growing your little business within that scaling is. You know, you look at Jay Edwards, for example, again, he scaled his business massively.

Yeah. Like he's gone from one salon to he has many. That's a huge scaling of a business. Yeah. Like it's scaled right up, right up, right up. Kind of both really, isn't he? Cause he would have had to grow and outsource things as things got bigger. But each individual business, you would grow and then you would start, like, it's just deciding where do you want to be?

Do you want a big team or, and I also think a lot of the times we think that. Success comes from having 20 on a team. And it's not, success is what it looks like for you. Yeah. If you love being on the floor, but you just need some help, doesn't mean that you can't be wildly successful. Yeah. You just find the help in the ways that you need the help.

If your love is. Managing people. And you like, I'd love to have a big team so I can support them and love them and grow. And like, that's amazing too. It doesn't mean that one makes way more money than the other. It can, but it doesn't necessarily mean that either, you know? And it also comes with a lot of different pressures on both sides.

If you're happy to do it all yourself, but you get sick or you want to have holidays, it gives you pressure. Yeah. If you scale up and you have lots of staff, You have to deal with how they get sick. We want to have it gives you pressure. It gives you pressure on both sides. Yeah. So it's just more so, you know, taking a minute, really working out like where you want your business to be.

What do you want to be doing within your business? A couple of years ago, if you had said to me, you have to be off the floor. I would have said no way. Like for years I said no way. For years you said no way. No way. For years, for years, for years, for years. I was like, no, no, no, because I love being with people.

But now that I have Salon Rising, I still love doing hair. I love being in the salon and getting to do hair with my humans. I got to do that this week with Michaela and it was just so fun, like just doing hair with her rather than, you know, me doing it all the time. But I'm very lucky because when I get to do hair, it's just with my clients that I've had forever and I don't book anyone else and I love it.

But Salon Rising gives me the other side. So again, even if you look at Salon Rising as an example for a business, it doesn't just have to be hair. Salon Rising is growing. It's not scaling. Yeah. So I am obviously the principal mentor in Salon Rising. We don't want any other mentor. If we had more mentors, we'd be scaling the business.

Okay. Okay. Yes. But if you look at growing, I still, there's still three of us. Like there's still you that do you do your job and Rich does his job. And then I just mentor. I couldn't any way grow this business. If I didn't have you and Rich to do what you and Rich do. Yeah. Okay. Yeah. So I would just be really good point, actually.

Yeah. I really like that. So I grow this business and I have you and Rich to grow the business with me and we grow in our little way. Yeah. But if we was to scale, we'd be adding more mentors. We don't want to add more mentors. Yeah. We are just in this growth of growing within our little, like, I have people that do stuff I don't do.

Yeah. And vice versa. Okay. So in terms of outsourcing, this is one that I find really interesting. Outsourcing your social media. How do you feel about that one? I've, I, again, though, I think it's each to their own. I think, If I could find someone that was absolutely gangsta at it, I would do it in a heartbeat.

Who could do, who could present what you visualize, right? But I know that, well, someone's told me I don't actually know. But I'm pretty sure that Boho in Perth, she has a social media person. And her social media is exceptional. Yeah. It's so good. It's so good. So again, if you found someone like that, fucking go for it.

Like it's a great idea. Again, I got too much control. And again, if so, if anyone is like that, please hit me up. Like, yeah, I would love the social media. And it's, it's one of those things. I was like, super inspired by it. Now I'm kind of tired again. So it's like, I don't think people understand the amount that needs to go into.

Managing social media and I run and provide and I run three pages. Yeah. Providing content for social media. Yeah. Yeah. And understanding what people want and the time that goes into it. And yeah, I, if I found someone that was gangster, I would 100 percent hire someone to look after all pages so I could breathe.

But do you agree that that's not something you could ever completely like your hands go off? You know what I mean? Like, I think if someone. was in this industry and like moved into that and then knew how to do it and was in your salon. Like almost for me, social media would have to be like, if I ever hired a PA, I would hire someone that was in social media.

So like, that's one of the things I've spoken to Rich about is like, I'd love to have someone that could just create content constantly and I don't have to do shit and they know how to do it and they can really see it against all pages. 100 percent would be so valuable, but they're also not easy to find.

And I feel like that's something that's going to be growing in the years to come. Right. Like this is something that now people are realizing that that is something that people need. That's the way media people for their weddings. Yeah. People that come and do content for their weddings. Yeah. Like take fun videos and for Tik TOK and, and Instagram and all the things.

But yeah, I would 100 percent get on that. if I found the right person because it is exhausting and you can feel passionate about it. But again, it's like posting at the right time. So for me, just so everyone gets a look into my life, I obviously have three children. So I get up in the morning. I'm very blessed.

I have my son, my son and my girls sleep till about seven, which is perfect for my life. I don't want it to get light because I like my sleep. I get up with them, do breakfast, do lunches, do all the things, get them ready, drive my girls to school. And then if my nanny's here, she's here with my son, but she's not here today.

So then I came back. Cooked a loaf of sourdough and then I get on the phone. So then I'm on the phone. So I had a program this morning Straight after the program I had a call and then we've got podcast recording Then I leave here and then I go pick up my girls. Yeah, and then I spend my afternoon with my girls for my girls One of my daughters has got dance.

I've got to take the dog to the vet and then come nighttime. It is Like, so then from five o'clock, Wilder eats. So Wilder eats at five. He has him and Alba every night have a bath together because they love it. At five 30, he has a bottle by quarter past six and he's in bed. And then I do, I also do the kid's dinner, the girl's dinner in between that.

And then generally I have about half an hour. And that half an hour I tidy up. But I also, before the girls have books and stuff with me, I generally have from about six 30 to seven where I'm like, if I'm going to post, this is where I'm going to post, you're going to do it. Yeah. And I know I've explained my whole day for you guys, but just so you see like that's, and then generally posts take longer than that.

So sometimes I get it in and sometimes I don't like if you can pre plan it, social media, I definitely say to my clients, like if you have time, try and plan it Pre plan or post as much as you possibly can. So it's all sitting in your drafts. Yep. So when you get that window, you just post or when you think, Oh, that would be a good one.

You do it. Like luckily yesterday afternoon, I did that one about play. I was hanging out with the kids, having a great time, took a quick video. I love that little soundbite and thought, play, cause that was my afternoon yesterday with my kids. So it is just like, you've got to, you can't post it too early.

Otherwise, you know, so there's a lot of moving parts. So yes, if you could outsource it and find an amazing human, do it. Do I necessarily recommend doing it with a big social media company? I would probably say personally, no. Because I would need someone that was super intimate to my businesses to understand what I need.

Because of it being a service based industry, right? Like, I think it's different if you're like a corporation and you just sort of need someone who's dotting the I's and crossing the T's, but with. The hair and beauty industry, it's so personal, you want to be making a personal connection with people with your social media and it's hard and you can, we've spoken about this before, you can see like, even for me, if I'm looking up a cafe, I don't look at their page.

I look at their tags because that's the real, you know, like the real things that people have. Whereas sometimes when you look at a page and it's super curated, it's like, this doesn't feel real. Yes. You know what I mean? Agreed. Agreed. Yeah. That was a little off topic there. No, agreed. We strayed, but yeah.

So. I mean, that's one that you've got to be cautious. Yeah. With who you're. Yeah. Agreed. You've got to be cautious if someone you're just going to pay someone to do it and it's quite expensive. Yeah. You want it to be done in the right way. That really feels like you, you'd probably be better to hire in that case.

Cause you can spend four or 500 a week on a social media company. Okay. Um, you'd probably be better to hire, you know, some great 17, 18 year old to be a PA, to be able to build, to be able to get them to like, and you teach them, but it's going to take time. Yeah. But that I would probably suggest more of that.

Find somebody who is like super keen in doing certain things like that and have them shatter you and like, you know. Maybe teach someone that way so that they are doing it in how you want it done. But it is very personal. My social media is very personal and not everybody likes it. Like my manager hates, hates, hates, takes, hates social media, hates doing it, hates anything to do with it.

Carly who's in selling with me, she's really great. She loves doing different things. So that's really helpful. And she loves finding little reels and stuff like that. But it's also for me making it. I don't want to just copy like there's so many great hairdressers and beauty salons that are doing such funny, great reels, but I don't want to just be copying all of that all the time either.

Yeah. But also being okay with the fact that if you guys do that, that's all right. Because your social media is for your clients. Yeah. So if you see something that you're like, hilarious, my client would love that. Yeah. Just do it in your own way and chuck it on up. It's for your clients who cares. It's like, is your social media focused on.

Like you've focused on your client. So you focused on other people in the industry because the other people in your industry you're not paying the money. You're all clients are paying the money. So your social media should be based around what your clients need. So I'm very cautious when you see people that like pay clients out in their reels.

Yeah, I would never in a million years do that. And if you've done it, Be conscious on that because, you know, it's like, and it's hilarious. Cause we all talk about, you know, when like a client shows up and they're like, I'm so sorry, I'm running so late. And they've got like a hot cup of coffee and you're like, um, um, but you make fun of that and that client feels like the victim.

And it's the same thing. If we've had a week where there's heaps of no shows or we've had a situation. I generally won't post about that that week because it will feel raw for those clients. Yeah. So I'll wait a couple of weeks and then post. Yeah. Okay. You know, so it's just being, it's being conscious and cautious of your clients.

Okay. So socials. So we've looked at what bookkeeping, socials. I think the PA is kind of like a big chain, like game changing, you know, For potential growth. Right? Because as you say, it's figuring out what you want. And sometimes I think people think they want a lot of different things, whereas just one person who could do a few of those things.

If I could find someone who is amazing PA, but also amazing in socials, I'd hire in a second just to kind of support my life in all of those areas. So, you know, things like helping me organize the team meetings or helping me organize The different things that are going on and stuff like that. Having someone that could do that within both my businesses would be super helpful, but for me it would be the main thing would be socials.

Okay. And then having somebody else that could help me with all the things. Okay. So in terms of scaling, so scaling's when we're looking at, Okay. So we're looking at staff. So when you're making that choice to hire a new staff member, how are you, how are you planning that? Like, how are you deciding, okay, well I need someone, do I need someone who is earning money straight away?

You know, like. I think a lot of people make this decision just based off randomly. Okay. It's like priceless. Everyone just goes, Oh, I'm going to price this like this. No one actually has. The concrete, like this is why I'm doing it. Um, for me, there's so many different factors. Um, I speak about this in rising finances.

If anyone's interested, there's a lot of different factors in that. But first of all, generally it's finances. Like how busy are you? How booked are you? How where's the bottom dollar sitting? Where are the finances sitting? So a lot of the time. You make, you need to make decisions based on scaling on like, if you're 50 percent booked, you wouldn't, you wouldn't be hiring.

You wouldn't be hiring someone right now. Yeah, because then you'd be, you know, I always, and I also hire knowing that if that person only covers their wage for the week, then that's all that matters. Whereas people think they need to hire and that person needs to be fully booked from the beginning. And that's hard.

How are you supposed to do that? Exactly right. So you've got to grow them. So for me, it's like, as long as they don't cost me. Anything, then that's fine. They'll take time to grow and that's all right. Yeah. So, but scaling is. You, you've obviously got to decide what it is, but if you're fully booked and you like, all right, I'm ready to take the next person on.

You'd look at your finances, look at how, what you can afford, look at where it sits. If they don't book blah, blah, blah, all those things. So it makes you feel comfortable. Again, this is what I do in finance programs with people so that they feel comfortable making these decisions. And then you would start.

deciding on what that looks like, what type of person that is, and then start booking from there. You might want a junior that you can, that can just help you and then obviously wages are less. Or you might want someone who's a senior who is super qualified so that you can order it automatically, start putting them on the floor.

or you know, it's all of those things. It's just taking into time how that grows. If you want to scale, it's just the first person, um, I put on in the beginning was a senior. And then after she left, it was you and you were a casual senior and I worked full time and you casually worked. And then it went from you and then Demi, who was a apprentice and then Demi to Kira, who was a senior.

So for me, that felt perfect. Good. Because I took an apprentice on, the apprentice could assist me. I could take more work on because she was assisting me. And then I needed another full time senior because I was too busy and I needed someone to take more of the overflow of work. So then I took on another senior.

So then it's like working out how to build based on those things. But remember, and this is something we will have spoken about in our previous podcast, If you are taking on an apprentice because you are so busy, remember, you still have to train that apprentice. You still have to be able to do that. So you have to really think at the end of the third year and be like, okay, well, all I used you as a dignified shampoo.

So as a lackey, if that's the case, maybe take on a salon assistant that doesn't, that you pay as you pay them a lot more, but they don't, Like you could teach them basic things, honestly, and they just stay at that level. That's actually what my mum did. Oh, really? That's how I ended up being a hairdresser because mum just needed a bit of work because obviously we're on our own.

And so she just went, yeah, so she could, mum could apply a tint, you know, she could rinse foils, she could do a blow dry. But she was not going to become a hairdresser. She just needed a job that worked in with her family. Yeah, cool. And so, yeah. And then I just ended up working there on a Saturday to get some more money as well.

And then lo and behold, 30 years later. Your mom's the cutest. She sent me the sweetest message the other day. I love my mum. I love your mum. She's so funny. She's the best. And then she was like, sorry for the unsolicited, um, like mother advice. I was like, keep it coming, babe. I love it. I love it. She's the best.

She's a cute human. Jen's mum lives in New Zealand and she will text Jen and be like, have you seen you've got appointments today? And Jen's like, what? Like she just like will look on our Instagram page. She's very deep in the, yeah, she knows what's happening on all the things. She's the tits. You're the tits mum.

She's the tits mum. Love you. Um, yeah, so I think that it's just like looking at all those different things, like absolutely. And again, it's things like, could you outsource a cleaner for the salon? So you don't have to worry about any of those things. And I think that was something that Laura said, she was like, could you find somebody that come the end of the day, if the salon's absolutely trash, someone comes in every night For two hours and tidies the salon.

So you don't have to think about it and you just leave the salon and go home. Like you can find people for different things like this. It's just think outside the box. What is that? Yeah. Like what do you actually need? And sometimes to the people for that can actually already exist in your business. Like sometimes it might just be, is there anyone who would like to work an extra half an hour each day and just pack everything down, you know, like it doesn't have to be.

outside of the bubble, it can be people you already have that are looking to add on to the things that they do within your business. Right. And I think if you know, again, your finances, you will hear me say time and time again, you can't make these decisions without knowing your finances. Yeah. You really can't guys don't make decisions based on just your finances.

Thinking that this is what you need. You're going to need to know your finances to be able to do it. But one of the things too is, is if you know your finances and you think, oh, it's going to cost me 500 bucks a week, but you're covering that. And it also takes all the pressure off you. Yeah. And you can just walk out of your business on the right time.

You can be home for your kids. Or just home in general, where you can get some social media done. Like all of that money is worth, if you can afford it, all of that money is worth paying. Because we talked about this a bit in the motherhood episode as well. And I think when we, as business owners, when we think about delegating, sometimes you're only focused on the business side of things.

Whereas sometimes if you just delegate some stuff out of your personal life, then you'll free up the time for the business things too, right? And that's where it's, you know, like, yep. Do you have a cleaner for the salon? Do you have a cleaner for your house? Mm hmm. Everybody needs a cleaner for their house.

Everybody does. It's the best. Honestly, they make life go round. Yeah. But, and it's also being gentle and okay with yourself. Like if you think you want to grow and then you get to the point where you're like, I want to scale a little bit now and then you get to that point and then you go no we just want to grow again like we're happy with our team let's just yeah add some more people into help or and now we want to scale like again we'll bring back to Jay Edwards he didn't scale overnight like he's been working really hard for a really long time That he's now where he is in his business.

That's not overnight. None of this is overnight. Like I have, you know, we celebrated the salon's birthday. I've been in business for 14 years. Like it didn't happen. None of this happened overnight. It's taken a really long time. It's just being slow and cautious and just working out what you need at each point, um, 10 people in, You know, six months, you're going to go from you to 10 people to zero people very quickly.

Like it has to take time. You have to build with complete intention. And you have to be able to afford it. I see it so often. Everyone else has got like a front desk manager. I need to get a front desk manager. It's like, you can't afford a front desk manager. I say this to my clients. I'm like, I'd love to give you that, but you can't afford it.

So just work harder. Again, as I said, it's not going to go if you don't want to be on the floor, but you want to build a business. It's like, okay, you're going to have to take time being on that floor guys. Like you're going to have to be on that floor for a while. You can't not do that. Be on the floor. If you're trying to build a brand new business and you're trying to get it to where you want, you need to put all the procedures in place and you put it, you know, you start to develop the strategy of how you move forward and you can start to put those other people in place so that you can start coming on the floor a little bit.

So. Would you agree then, if someone's looking for somebody like you, is that something that they're doing to grow their business? I think, yeah, I can be both. Yeah? Yeah, I think I could be both. 100%. You want to grow your business, you want to have support. I look after so many. Soul traders, just on their own.

Yeah. Like people think they need a, like a mentor coach. I don't even know what, I don't know the difference between both. I'm both. Apparently I don't know what the difference between mentor and coaches, but anyway. Is there a difference? I don't know. I just think it's a word. I think it's what people like I think I said mentor.

I say mentor because I just was like, coach feels weird. Yeah, you're not super keen. That doesn't resonate with you. No, more mental does, but whatever you want to call me, I'm happy with. Do you know what I think it is? Cause I think it comes back to the way you like to be in business. To me, the coach is the person standing on the sideline yelling.

Yes. Whereas the mentor is the person who's trying to guide you. Yeah, the mentor is like in your intimate space, like, I love you. That's the mentor. So I'll take that role. Thanks. I prefer that role. I'm that person that's like, yeah, you've got this and I'm going to get you through this and we're going to move this and this is how we're going to.

Yeah. And that's like, those things are such a win for me. Listening to my clients jump on Voxer and say like, This is how I'm moving through this, or this is how this has happened. And yeah, it's not so much me being like on the sideline, like, go, go, go there. It's very intimate for me. So that's why I use it.

So in terms of my energy can be that sometimes, but yeah, but. I think I look after a lot of people that are just on their own. Like a lot of people that are just on their own. And it's about where they're at and how I can help support them and where they want to go and grow or scale or where that, what's that looks like.

Or, you know, I've got home salons that I work with. Like it doesn't mean that I have to work. Having a mentor doesn't mean working. It's like, but loads of people, one of my clients who you actually met, we had our salon rising birthday party a few weeks ago. And you met one of my clients. I'm not going to say her name.

Cause in case she doesn't want to hear it. And she did, she works by herself. Yep. And for her, it was like working out where that wanted to be. Do you want to grow? Do you want to scale? What do you want your life to look like? You know, and we really sat and like spoke and walked, like walked through, like, what do you want life to look like?

Do you want to have babies? She just got married. You want to have babies. What do you want that to look like? So it's like really like taking the time for her and I to like really process together what. It looks like what a life looks like and then saying, you know, like, okay, these are the different steps and we actually mapped out and looked at all the different things and, you know, almost went into one direction and then we pulled back and like looked in another direction.

So, and now she's, you know, and she actually was one of the people that messaged and said, like, she's made an extra 50, 000 this year. She's by herself. Wow. So since working with me, uh, nine months ago, she's made an extra 50 and she works by herself. Sorry. So that's growing. And if you talk to her. Um, she will like, Oh, we should get her on the podcast one day, actually.

And then we'll be able to tell you who it is. Um, she will tell you about those steps and how she was supported and, and how she ended up doing that and it was all growth, but she didn't have to add anyone else to do that. Yeah. She just needed someone to be in her corner and to be able to like, see the different pathways and help her develop those choices and see where they wanted to land.

So that's why for her, like, yeah, that spending money on me was. worth every penny. Yeah. And anytime she's had more just like, she'll, she'll be like, Oh, I'm unsure about this. She'll set up a call with rich and I'll have, I'll talk to her and we'll talk through it. And then she's like, clear, ready to go again.

She is a person that's quite indecisive and needs to ask everyone's opinions. Yeah. To what she should do. And then she gets very overwhelmed. Oh, that's so weird. I'm not familiar with that feeling at all. Which is why I mentor Jen at times. Yeah. Um, so having a mentor that's set specifically for like where you want to go and getting you to look at things like that is so good.

Like again, guys, I don't, I work with mentors in different spaces, but being able to have someone go, okay, let's see it from these eyes or let's look at it from this space and get out of my head a little bit. I think it's also really important that we're not. And this is something I talk about too. We're not talking to the wrong people about what we're moving through.

We're not talking to our staff. Oh, that's a big one. We're not talking, we're not like hampering it on to our husbands or our partners. Our friends don't hear it full time. No one else understands it. Whereas if you find someone within the industry, like a, a mentor, um, or a coach or whatever that may be, they understand your industry.

Moire and you can ring them and it feels like you get this like a peaceful moment of, okay, I, I feel so much better. Like I've worked through that with the right person rather than just working through that and getting more heightened. Because no one's been able to talk me down because no one else understands it.

Yeah. You know, something happens with a staff member and you go home and yell at her about your husband. Your husband's like, yeah, burn her to the ground. Like, you know, whereas your mentor will be able to be like, all right, I see it from this point of view. Like, where are you at with it? So it's having someone like that.

It's the eyes removed from the actual situation. Yeah. You know, because when you're in it, it's completely different. Sometimes I have my clients will text and say like, this happened. What do you think? And I'm like, absolutely not. Like I actually get cranky and I'm like, Nope, this is how we're handling this.

This is not okay. And this is how we're going to move through it. So even on so that they feel validated. It's also feeling validated and seen in your own business that you're doing the right thing. And sometimes it's just hard. Yeah, I like that. I like that a lot. So if someone, just to recap, if someone is on the fence about whether or not, They are scaling or growing.

What it comes down to is them, right? Mm-Hmm. them. What do you wanna do? What their life, what they want their life to look like. Yeah. And how they can make that happen. Journal on that. Yeah. Like what do you want in your life? You know, it's a lot of questions that I do with clients. Let's map some stuff out.

What do we see? What do we want to, like, look like? You know? Yep. And then, what are the steps, the slow steps, the big long journey to get to that? Yep. You know, it's not, we're going from here to here. In 8. 3 seconds, it's like, let's do the steps and the journey to where we want to eventually go and where we want to eventually grow to, because you'll also, some people get to that and go, no, yeah, I don't want any of that.

And that's okay. Yep. It is okay to change your mind about where you thought you wanted to go. 100%. Cause you might get there and think, Oh, no, I'm not about that life at all. Yeah. I'd rather just do hair. I'd rather just do brows. That would be living my best life. Make sure you're not doing that in a burn it down moment though, cause we've all been there.

Yeah. I, um, that's another thing for me is the amount of times I get messages from my clients being like, I'm selling it. And I was like, I just don't respond for 24 hours. And then I respond and go, how do you feel? And they're like, Oh yeah, I was just, I was just in a moment. And then I'm like, okay, let's talk through it now.

Yeah. Yeah. You know, because so often I laugh because I just know I've had so many of those from me. I'm done. I'm selling it. It's sold. And you were like, okay, I took you. Yeah. Um, but again, it's having the right people around you when you say that. Cause when you say that and someone goes, yeah, do it. And then all of a sudden you get amped up and you're like, Oh, this is it.

We're selling it. It's gone. Then the opposite. You could be like, I'm selling it. And someone be like, you're being a fucking dick. And then you're like, and then you're angry because no one's validated how you're feeling. Yeah. So it's like, no, just wait, just talk to him. And like, if I, if I do listen and I think Well, she needs me, I will jump on, but if I can give them 24 hours, normally it is like, not even 24 hours, sometimes it's like one hour.

They're like, Oh yeah, I'm feeling a bit better now. I talked to that person. I feel fine. That's good. Yeah. Okay. And we want to remember that if we are outsourcing, don't outsource something that you don't know how to do. Unless it's things like clean, you have to. I feel strongly about outsourcing cleaning.

I can do it. I just don't want to. Look, I can't. Like, I'm a, I would be a terrible cleaner. Really? Yeah. I've had Nessie since I was like 19. Wow. And if you've seen my mum's house, it's a show house, so I didn't clean until the age I left her. I cleaned for probably a year and it was all a mess, so. Wow. I probably can't.

Like, I can do the basics. I can clearly. But you know the basics. Spray and wipe a bench. You know the basic function of it? Not that I know that, I don't need to know that. No, I absolutely don't. I look at my shower sometimes and I think, that's such a clean shower, but then I go to, and I just, that just assumes it's already done.

But then I go to some people's houses and I think, why is your shower so dirty? And I'm like, they don't have a cleaner. Yeah. Yes. My shelves also look like that

get a cleaner. So do you reckon this will be the end of every episode, so get a cleaner? I think so. Do you reckon there's like a cleaners union there? If's. A takeaway that I can give for every subject we have is get a cleaner. Do you reckon There's like a cleaners union and start gonna give us payback for giving them more clients?

advertised, sponsored by , every cleaner around Australia that thanks us. Yeah. Amazing. Okay. Well, I hope that helped. Yeah. I hope it helped. I feel like it's a really good. I think it's something that people ask about all the time. Like it's something that people are really confused on how they actually move forward in their business.

So I hope it's one that everybody finds helpful. All right, guys. We will see you. See you soon, guys. Oh, also. Oh, side note. Do like and subscribe. Oh follow us on our social media. Do that. It's a good time We put a lot of work into it. We this person over here puts a lot of work into it Tell me how good I'm doing.

Yeah, I really I need that if you like the episodes like my friend Bridget shout out to you I know you like that Tell us because tell us follow remember this like a job send us messages. This is just a love job guys Yeah This, we just do this for love, no other reason. So a little bit of love, a little bit of love makes a long way doing this.

At least how comfortable is everybody bedroom videos? That's all we need to know. Not bedroom videos. No, that's a good turn. Not yet. As in podcast filmed lying on a bed with clothes on with clothes on just comfortable. We're just talking about comfort. It's a comfort situation. It's not an OnlyFans.

Alright, that's where we're gonna Talent Rising Only Plans Edition. Okay, we're wrapping this shit up now. Bye guys!