PRIVACY POLICy

This Privacy Policy applies to all personal information collected by Salon Rising via the website located at salonrising.com.

Salon Rising is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What is personal information?

(a) The Privacy Act 1988 (Cth) defines personal information as information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and

  • whether the information or opinion is recorded in a material form or not.

(b) If information does not disclose your identity or enable your identity to be reasonably ascertained, it will generally not be classified as personal information and will not be subject to this Privacy Policy.

This definition may be updated from time to time in accordance with changes to applicable privacy laws.

2. What personal information do we collect?

The type of personal information we collect depends on how you interact with our website and services. The personal information we may collect and hold about you includes, but is not limited to:

  • Name

  • Email address

  • Phone number

  • Business name

  • Social media handles

  • Payment and transaction details (processed securely via third-party payment providers)

  • Information you provide via forms, surveys, questionnaires or program participation

  • Technical data such as IP address, browser type and website usage data

3. How we collect personal information

(a) We collect personal information when you voluntarily provide it to us through the website, including when you sign up to email communications, complete forms, make a purchase or participate in our programs.

(b) We use cookies and similar technologies to improve your experience on our website. Cookies allow us to understand how visitors use the site and help us customise content. Cookies do not generally identify you personally.

(c) We may also collect personal information through third-party platforms used in our business operations, including but not limited to email marketing platforms, booking systems, payment processors, learning platforms and social media channels.

4. Purpose of collection and use

(a) We collect personal information for purposes including:

  • Providing products, programs and services

  • Communicating with you

  • Processing payments and managing accounts

  • Improving our website, content and offerings

  • Marketing and promotional activities

  • Compliance with legal and regulatory obligations

(b) We may disclose personal information to trusted third-party service providers who assist us in operating our business, including website hosting, email delivery, analytics, payment processing, customer support and marketing services.

(c) By using our website or providing your personal information, you consent to receiving communications from us, including direct marketing materials, where permitted by law. We will only send marketing communications that you would reasonably expect to receive. You may opt out at any time by using the unsubscribe option included in our communications or by contacting us directly.

We do not use sensitive personal information for direct marketing purposes.

5. Access and correction

Under the Australian Privacy Principles, you may request access to the personal information we hold about you and request corrections if that information is inaccurate, incomplete or out of date.

If you wish to make such a request, please contact us using the details below. We will respond within a reasonable period.

6. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include administrative, technical and physical safeguards appropriate to the nature of the information.

While we strive to protect your personal information, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

7. Retention of personal information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.

8. Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. Your complaint will be reviewed by a senior representative of Salon Rising, and we may request further information to help resolve your concern.

If we determine that your complaint is well founded, we will take appropriate steps to address the issue. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner.

9. Overseas disclosure

Some of our third-party service providers may be located outside Australia. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with Australian privacy standards, where required by law.

10. GDPR

We do not specifically target individuals located in the European Union. However, where applicable, we will take reasonable steps to comply with the General Data Protection Regulation (GDPR) in relation to personal information of EU residents.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website, and the updated version will apply from the effective date.

12. Contact us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a complaint about our privacy practices, you can contact us at:

Email: hello@salonrising.com