Real Talk on Mum Guilt, Money Mistakes & Making It Work

TRANSCRIPT 

And I think if someone says that's not the case, they're lying 95 million times, and I just think you've gotta be yourself. Right? There's just no point in trying to pretend to be something else. Burnout is a thing when you are getting to that point, and I think, and it's a hard one because you almost have to rally to that point to move to the next level.

Yeah. What I really realized was that I had a big moment in these people's lives and that. Felt really special. The early days is to set up the rest of your days. That applies for all areas of life and I just want people to come to my business that love to spend time with us. And it's that connection.

What pulls you through is keep coming back to your purpose and your why. Yeah. Um, and knowing that that is what's gonna get you through. 100% agree, and it may be completely different circumstances. That was a big wake up call for me. I had someone ask me the other day, if you could go back and change anything, what would you change?

It was like nothing. Nothing. Because even if you, you wouldn't be who you are now. Yeah. If you hadn't been through all the things that you've been through. Before we dive in, just a quick little love note from us. If this podcast has ever made you laugh, cry, think, or feel seen, please hit that subscribe button.

It's the easiest way to keep the magic going and it helps us land more incredible guests for you. Go on back, your girls subscribe now and let's keep rising together. Welcome back to a cozy little inner sanctum on Salon Rising, the podcast today, Sam, how it's very like cozy. No, it's been of us ages. It's been an age.

It's been a time since it was just the two of us having a little chit chat. I know. Welcome. You guys have to just listen to us talk for the next. 35 minutes. I know, but I'm actually really excited about what you have prepared for today. Well chat GPT is pre prepare prepared for me. No, but you had a little chat with chat.

GPTI had a good chat with chat. GPT. Um, and I have prepared some questions. Hold on, let me get into my chat. GPT. Yeah, I say BT not the right one. Alright. It's not. So we thought we'd do like the vogue questions, quick fire questions. And I think this will be good because we are both in different seasons of our, um.

Business businesses. Yeah. Um, so the first question is, what's one thing you knew before starting your salon business? One thing I knew What, what is one thing you wish you knew? See now I feel like I've gone in with eyes wide open because I've had you in my life for so long. Absolutely. I think one thing for me, I was thinking on this this morning, I think one thing for me was I wish, um, I knew that it was going to.

Trap is the wrong word. It was going to, um,

um, confine me to an area. Interesting. So I, but I started this business at 23. Yeah. So, you know, starting the business older, do you mean like not getting to travel or, yeah, once you have your business, it's like once for anyone that's like thinking about getting a business, I think once you have your business.

That more than anything I feel like restricts you. Okay. Um, you can't travel as much, you know? Yes. If you have a team and stuff, but travel as much as in, um, you know, if you wanted to move overseas for six months. Yeah. Okay. You know, and I did this young. Yeah, I did this at 23. Um, if I wanted to move at that point, my, um, ex-husband at the time was living away up north and I probably would've moved.

Yeah. Okay. Okay. I see what you're saying. I probably would've moved and had a little bit more transient if I, um, didn't own the business. But I think a business definitely really sticks your roots in because you build it and you continue to build it and build it and build it and build it and build it and build it.

The only way to move out of it is to sell it, right? Or to move out of it. So it definitely does stop those things. So for anyone that was thinking about it, I would say if you want more, if you want those decisions. If you know you want to be roots deep where you are, do it. But if you want those decisions to be able to be movable.

Don't do it as early. Yeah. So when you say traveling, you're not talking about going away on holidays and stuff. You're talking about able, you wanna go for, to move six months somewhere else. You wanna go for 12 months. You wanna go for it's, it definitely keeps you a little bit more contained to your area and what you can do because you have a business.

Obviously it's gonna be diff different if you have business partners and things like that. But again, it all becomes a little bit sticky. So I think I always knew that I wanted to be on the coast. But yes, if you're building a business and in the early days, generally you're not pumping out the cash.

We've, we've just done that on our last podcast, so, you know, those early days are just set up the rest of your days. So if you are thinking, yeah, that's so true. I like that so many little like. Things today, the early days is to set up the rest of your days. That applies for all areas of life. Yeah. Yeah.

Yeah. I really like that. Excellent. What's been the best decision, best business decision so far? I. Can I really say yet? Like it's, it's been a, yeah, so far, so far best business decision so far? Um, I would say the company that I partnered with mm-hmm. Has been the best business decision for me. Mm-hmm.

Because I feel like they have been a real support to get things off the ground. Um, and I think my best business decision is that I just ask all my friends that have got businesses, you know what I mean? Just, yeah. Feel comfortable, like, I don't know what to do with this. Yeah. What would you do with this?

Yeah. You know what I mean? Yeah. Yeah. What do you think yours is, um, moving Lacer up? Oh, yeah. Yeah. Was a really great decision. Um, because everything that I chose in here was a very thought out, well placed decision. Yeah. So I feel like we've been in here for three years and she's really like held. Her value, everything still looks great.

Um, moving was a really good business decision for that. Um, and also I guess when I really wanted to get my head outta the sand. Knowing my finances. Yeah. Really like knowing and being involved in my finances was a really savvy business decision. I think talking about fit out and stuff as well. I think that one of the smartest things I did was not spend a crazy amount.

Yes. Going in early, like not absolutely financing myself to the eyeballs just to have. Like just doing things as I can and as I can afford them. That's a good point. Was definitely actually, because for me, a smart thing to do for me with LaSorella 2.0, I paid for it completely in cash. Yeah. Not cash. I paid for it through the account.

Yeah. So I had enough money to do the renovation rather than taking out a loan. Yeah. Or rather than sending myself really tight, I saved and saved and saved for it before I did it so that it didn't take me backwards. Yeah, that's definitely. Definitely one of the things I reckon has been good for me. Yeah.

Mm, I love that. Um, what's one tool or app that you swear by for running your salon smoothly? Oh, mine's timely. Mine's ooba. Yeah. So a really, really good, um, really incredible, um, support is always going to be your absolutely systems that you use. Um, and we both swear by both. And I've been with Kumba for a really long time, so I use Kumba, um, for me.

But I think both are incredible software programs and just having Yeah. The support and just that ability to take your hands off things. Yeah. You know, like, yeah. Automating everything. That's my motto. What's the biggest mistake you've made in business so far? What did you learn? Um, I think my biggest mistake starting out.

I definitely think I had the potential to just go a little bit. People pleasing to start off. Mm-hmm. You know what I mean? Like there were situations where stuff, and it definitely will be one of my challenges, I think, to keep going. Mm-hmm. Um, is just being comfortable with what I don't feel comfortable.

You know, I don't feel comfortable with the situation, so it's a no. Mm-hmm. You know what I mean? Mm-hmm. Like just that kind of thing. Um. What was the actual question again? Yeah, that's good. Yeah. What's the biggest mistake you've made? I think for me, I have made, I've been in business 15 years. There's many mistakes that I have made.

Yeah. And I don't necessarily see them as failures because we have to make mistakes. Fail forward, fail forward. You have to make mistakes to learn. Um, one of mine would definitely be, um. Not nipping things in the bud faster. Yeah. Okay. You know, not pulling up on things quicker. Um, yeah, I would definitely say that.

And definitely people pleasing. Yeah. Yeah, definitely. People pleasing. And in the early, early days, not knowing my numbers and waiting until I was like four years in and heavily in debt before I learnt my numbers. Yeah. Do it at the beginning. You'll be, just start off on the right foot. Lying. Yeah. It's so simple.

Do our, do the finance program. It's so simple. Do it online. It's so affordable. You can, the payment plans just, but just do it so that you can pay yourself back so quickly by doing it so fast. Yeah, and I think if I had that. At the beginning, I wouldn't have made all the mistakes I made. You know, I was very much like, I can't save 'cause I just pay myself outta my business.

It's an absolute lie. Um, so definitely those things in the beginning. Yeah, for sure. Yeah. Um, how do you, having said that though, like in the beginning? 'cause I'm still in the beginning, I can't do that yet. 'cause there isn't enough to do that yet. You know what I mean? But you know all the things. Oh yeah. No, I do not.

Yes, that's what I mean. Yeah. Okay. You know what I mean? In the beginning I just spent money willy-nilly. 'cause I was like, oh, I don't really know about anything about tax, or I wasn't prepared for any of it. Yeah. Okay. Okay. So it was like I just put my head in the sand and just thought it was all my money.

Okay. Um, how do you attract new clients in a saturated market? I don't think we're a saturated market and anyone that tells me we are, I say like, we're like one hairdresser to, I need to look up the stats on that and charge GPT. Yeah. Because it's not a saturated market. No. And I just think you've gotta be yourself.

Right? Yeah. There's just no point in trying to pretend to be something else. Yep. I very much feel like that. That's one of the noise things that I've got going on at the moment. Mm-hmm. With the being surrounded by other businesses that do the same thing as my business and just that noise. It's like I don't, we always preach, you know, community over competition, but it's hard when you feel like that.

Like I feel like that. But then when there's someone else that's just nagging over here all the time, that is the complete opposite. It's just niggly. Mm. Do you know what I mean? Mm-hmm. So, I mean, I had, um, my friend Tony, who cuts my hair, he was saying to me like, you know, so what's the clientele like in your area?

I was like. I don't know. My clientele comes from over the place everywhere. Us too. You know, like Yeah. I have people that drive two hours just to come and get a haircut. Yeah. Two and a half hours she drives. Yeah. Just to get a haircut. Yep. You know, like I think you, yeah. Just speak to the person that you wanna sit in the chair.

Right. Exactly. Right. And I think for me, that's honed in more and more lately is. Like, you know, and I've, I've really kind of sat back on being in the floor, being on the floor more. And our clientele just comes from who we are as people and how they wanna see us. And, you know, our clientele's been with us for such a long time.

I love you. You, you can walk in and. Talk to five people and talk people. Yeah. Walk around the room, you know? And that's so for me, like those relationships and building those relationships and people knowing how important that is for me, I think just creating that really authenticness where people know how passionate we are about what we do and who we are.

And I just want people to come to my business that love to spend time with us. And it's that connection. Like we talk about the relationship and connection. I forgot to tell you this, but I've just remembered. I had someone to come and see me last week, who we used to look after. Years ago. Oh really? Like years and years and years and years and years ago.

Yeah. And it was so funny 'cause it was her and her daughter and her sister-in-law, so she. Again, her just like, it just popped up somewhere in her Instagram world and she's like, oh my gosh, that and went, came in for a haircut. But it was those little things because you build that relationship with those people that when she messaged to book, I was like, okay, cool.

She's like, right, I'm booking for me, booking for my daughter, and I'm booking for my sister-in-law. I'm like, cool. So your daughter won't wanna have her hair shampooed because I that she's got LaSorella's Danlos, so she can't lean her head back in the base, and she's like, oh. My God, I cannot believe that. You remember that.

It's like, yeah, and so your sister-in-law with her ears, with her being, and she's like, oh my gosh. Yeah, it's crazy. I was like, I don't, but you form those relationships, right? We remember all you form those relations. There's many people that I've formed those relationships that like when they just come in, it's just so nice.

I've, I actually had that the other day, a friend of mine who hadn't been in for a really long time. Booked back in, and I'm just like, and you just know all of things. You know what they like. Yeah. You know what they don't like, you know, you know what they need. I, I was like, Miriam. Oh, that's right. Yeah. Oh, she's the best.

Yeah. Um, and oh, I love her. Tell her hi from me. I will, I will. Um, and. Yeah, I was like, tea. She was like, yes. Like I know what they drink and you know, so those things feel really important to me, like the salon and I, you know, you kind of forget that the longer you've had the salon. Yeah. Yeah. And um, I think for me it's not attracting always new clients is attracting your clients back.

It's, you know, having. Them bringing their friends and family, you know, them just like loving you enough that they just wanna say your name no matter what. Yeah. I think it's really special. Yeah. Um, retail, love it or hate it. I love it. Yeah. Look, I have, I love it. But having a team gets a little bit trickier with retail because sometimes you hate it because one of your team might be off it that week or, and you feel like you have to.

I still definitely have that as myself though. Yeah. Like I have weeks where I'm like, oh, why did you not, you know, like afterwards I'll have clients message me things and I'm like, that was a fail girlfriend. You should have talked about that while that person Yeah. But it's easier when it's yourself, but it's when you're having to constantly motivate a team towards it.

Yeah. Yeah. It can be difficult. Um, but I do love it. I just always wanna find new ways to. Make my team feel inspired about retail. Yeah. So more though, like rather than just being like, sell retail, because that's never the goal. Right. So I think I love it because we couldn't live without it. And that's the thing, like your clients want something done to their hair, that it's, you need something to do it.

Yeah. To their hair. Yeah. So if they wanna do it too, they're gonna need it too. Yeah. Yeah. Okay. The next chapter is Motherhood in Business. So the first chapter was. Business and Zon life. The next chapter is motherhood and business. So the first one is what does a normal, we're gonna have to do this pretty quick.

What's a normal morning look like for you as a business owner and a mom? Me or you? Yeah, both. You go. Okay. Mine is. Walk dog, get ready, drop one child to the train, come back again, pick up the other child and leave and go and drop her to school and then go to the salon. So even though I don't necessarily take clients until a little bit later to allow myself to have time to do the things that I need to do, 'cause there's no one else.

Yeah. Um, I still go straight there because her school, the second child's school. Is like only 10 minutes from the salon on. Yeah. So I definitely wouldn't spend an hour driving home again in the traffic to then turn around and come back. Yeah. Yeah, yeah. Yep. Um, mine is, um, up. Every kind of, I'm yelling from the minute I get up.

No. I'm like, I am yelling from the minute I get up. Come on, let's go, let's move, let's do lunches. Um, whether I have three or whether I have five. And then again, it depends whether I have two drop offs or three drop offs. Yeah. Um, and then, um. I am in my definitely smoothie area. I don't have time to generally eat, but I know if I don't eat, I am not nurturing my body.

So I'm definitely in a chuck of smoothie in, I'm trying to prep some food. I tend get to work. Yeah. Rather than, yeah. Yeah. Um, prep a little bit of food, throw that in. But deffinitely, when I wake up, it is like a, before I even get outta bed, generally I'm processing what needs to happen. I check my phone in the mornings, but just to make sure that no one is sent a text message.

Yeah. I. Don't get on socials in the mornings. I try my best not to. Sometimes if I'm tired I do, but I try and never get on socials in the morning. I don't have time at all to even be consuming anything or staying on anything. So it's just like up and let's get moving and let's get out of the door. Yeah, getting out of the door.

I have a 16-year-old that just decides when we have to leave in seven minutes that he might start cooking 500 grams of mince. Like it's so frustrating. It's so frustrating. And recently it was funny because. At times when my husband's home, he will do the drop off. Yep. But because he, it's because he's at home.

So there's no time pressure. Yeah. Involved. Whereas over the holidays, we sent our eldest to do work experience with him at work, and so he had the conversation with him the night before, like, right, you need to be ready at this time. We've gotta walk out the door at this. And he's like, in our bedroom, yelling at me, this is my hu.

Like, it's 20 past six. Why is he not moving? I'm like, welcome to my life. Yeah. Every morning is like this. Every single morning. Morning, actually this morning. And it was exactly the same in my house. Like Lee was home 'cause it was Henry's birthday and I'm like, oh, see what the mornings bring. Like he does, he can do more nights when I'm here, but he is, I'm like, oh yeah, the mornings are a nightmare.

Like, yeah. Trying to get all five of them to do what they need to do. It's, yeah. Anyway. What's your secret weapon, weapon for getting through busy days with kids and clients? Um, I'll answer that one. Her name is Nessie. I was gonna say my mother-in-law,

um, yeah, Nessie, who is my, she's like. Me, my extended mom version. She's my nanny, yeah. Three days a week. And she just runs my, she wasn't there last week and I don't know how, I haven't had a mental breakdown. And yours is your mother-in-law? Well, like, to be fair, especially since we bought the business, my husband does way more than I do.

Like, I don't actually remember the last time I cooked dinner. Like he is, he does all the sports things because unfortunately this year everyone's sport lands on, um, my late night. Yeah. And then, um. He picks up way more of the extra stuff than I do, but. Then my mother-in-law just comes in and picks up all the, like, she's the one that makes me look like I got my shit together.

Yeah, that's, she's just that, that little like, you know, cherry on top. And I think a lot of it is communication. Yeah. I've got a very amazing partner that I communicate with him a lot. Like I'm struggling, I need some help, I need some, and also for me, a secret weapon would be definitely the outsourcing you can do.

Woolies. Oh, for sure. You know, Woolies deliveries, Amazon deliveries. I cannot do Woolie's deliveries. They spin my head. But Amazon deliveries for sure. Amazon deliveries, Woolies deliveries, anything that I can get delivered and just be really on top of it that way. I do. Yeah. So trying to streamline as much as I can so that my head doesn't feel like it's gonna explode off my head, my shoulders.

Yeah. Um, how do you manage mum guilt when your work gets hectic? Um, I don't know. I'm feeling less guilty, but my kids are making me feel more guilty. Like my daughter throws a lot of shade around guilt and you know, I found myself like sleeping through movies recently 'cause I've had to go to the movies 'cause you promised and da da.

It's like, wow. So I don't know that I am coping well with it at all. I don't think anybody does. I think. You do your best. It's really nice when you have little confirmations every now and then from your kids. You don't get them all the time. Yeah. But like, you know, the confirmation from the girls in a thing we had, you know, where they said like, mom's amazing, she works really hard.

And you're like, thank you. You know? But then the other day I needed to come back into work and Alabama, the shade on that kid. She didn't speak to anyone for like two hours. And I was like, I don't have the option. I also don't want to go to work. Yeah. But I need to right now. Yeah. So I think the mom guilt will always hit.

I think it's very lucky when you have people like your nanny or your mother-in-law that can kind of help. It's not like, you know, I've always been really funny about making sure that I pick 'em up every day and drop 'em off every day. And I think kids will only. Like kids are gonna whinge about what they don't have and they don't look at it like, I used to stay at school till 6:00 PM five, 6:00 PM every night waiting to be picked up.

And I was dropped at seven 30 in the morning. Yeah. And I was just like, this is my life. My kids have never waited more than 10 minutes for me to get them. Yeah. So I think, you know, it's what you don't have than they don't appreciate, you know, they're like, but this person's mom walks in, like, that's nice.

That's nice. So I think, I think it, um, I think it, I. It depends on the season. If you are not taking care of yourself and everything feels overwhelming, the mom guilt gets loud. Yeah. If you are making sure that you've still got your boundaries around what you are okay with and not pushing your boundaries out, you know, if you think only one late night works for me and you're.

You are increasing to two or three or then you are overstepping your boundaries. Then mum guilt gets loud and sometimes, see, it's not just mum guilt too. 'cause my dad, my husband gets dad guilt. Yeah. And like he'll be so burnt out and so exhausted and he'd be like, but I've gotta drop this kid. It's like, you don't actually have to, they decided they wanna do that.

Yeah. They could get themselves there. Because remember I've got big kids now. Yeah. Like, I'm not. You know, it's like, just because your son said that you, he wants you to pick him up, does not mean you have to. Yeah. He is quite capable of getting home. Yeah. So yeah, it's that. It's parent guilt. Parent guilt.

Um, what's one boundary you've had to set to protect your time as a mom? I need to think on this for a minute. Mine is one I talk about all the time is making sure that my team don't message me on the weekend for Oh, yeah. Anything work related. Yeah. Um. That used to cause me a lot of anxiety. And then I would switch straight out of being a mom and straight into that.

So now there's like no work on the weekend. My, my weekend, I do not work. And I did for years and years. Guys, remember I've had this business a long time. Um, but now it is an, I've got little kids. I need to be tuned into them. No, working on the weekend, from Friday night to Monday morning, I do not work. I have the opposite problem.

I switch you. I had to set boundaries with my children about being at work. Because my son will call me like seven times, just hang up and ring again, hang up for something that is not important and people are paying me for my time. Yeah. So I'm not gonna answer it. And then I'm, you know, you finally finish your 7 million foils that you're putting in your call back and he is like, oh, well I just thought you were dead.

And, and it's not even for anything important. It's like I was just calling, 'cause do we have this cereal that I want? Just transfer me some money for some food. Like that's, and yeah, so mine boundaries have actually flipped to be more boundaries in the other direction. Has being a mother changed how you lead or serve clients?

Abso fucking, absolutely, definitely. Um, being a mother definitely helps you. Even with my team, I have a young, wonderful team and I say, I said to 'em the other day, what are you getting me for Mother's Day? Um, I have a young team that definitely I feel like I can. Um, in part wisdom because I have children and I understand yeah, a little bit more about what they need, but also it, I know how to nurture people who probably need the same thing I need because I'm a mother.

It's funny, I literally have at work and at home, the same age group that I'm dealing with. Yes. Teenagers at home and teenagers at work. Yeah. Yeah. It's an interesting situation. Yes, totally. Boss of one mother, the other. Mm-hmm. Wow. And I sometimes feel like I do the opposite. Yeah, yeah. Same. Okay, so the next five questions are for me, and the questions after are for you.

So this is having a team. What's your go-to method for finding and hiring great team members? Um, I definitely, obviously always, um. Everyone knows what my culture's like in here. Yeah. It's something that I foster. Um, and I make sure that when I interview, I interview so it feels right then I always have a trial.

And a trial is never one hour and I, they come in, spend time with my team so that my team can feel them out as well. Get the vibe. Yeah. Um, I always have one of my best friends come for a blow dry so that they can feel that person out as well and they'll be like, yep, she's great. Loved her personality wise, hire, I think she was great.

Um, so that always helps me too. 'cause generally when they come in I'm really busy as well, so. It's, yeah, definitely that. Um, how do I handle conflict and drama? I definitely get on top of it as quick as I can. Yeah. Um, especially these days. Um, I was not quick enough in the past on that. Um, I'm definitely quick now on that, but I don't generally have any conflict or drama, but I will jump on it as soon as I can.

If I know something's out, I will look at it and she's gonna go out always, like she goes out with Yeah. Everything. Um, so generally I don't have it. I haven't had it. In six months. Um, but yeah, if I do, then I just jump on it pretty quick. Um, and you know, how quickly have a meeting, you know, don't let anything fester, I think is a big learning curve for me.

Just get on top of it fast. Yeah. And it's hard when, you know, I wasn't in the salon for a long time, but now that I am back in the salon, it's easier to be on top of things. Um, one thing to keep my team motivated and aligned. Um, we definitely have our meetings put in. That helps us. Um, I'm constantly coming up with new ways to motivate them or something to do, you know, to make them feel inspired.

Um, I love out of work catchups with them. I really feel like that brings our team together. Um, but I just feel like, yeah, just the same thing won't. Keep them aligned over and over again. Yeah. You've gotta keep bringing in new things to keep them inspired and aligned. Um, what's one thing I never compromise on with your team?

Um,

work I. I think for me, the excellence of their work, I'm constantly like, if you weren't happy with that, you should have fixed it then and there. Yeah. Don't compromise on your work. Um, I can support you and help you on the other side of that, but never compromise on what that looks like. If you are not happy with it, even if you think the client's happy with it, you are not happy with it.

Yeah. Make adjustments like don't compromise on your work. I think that's really important. All right. Four for you. Okay. What's, um, the best, oh no, actually not for you now, but for you probably five minutes ago. 'cause this talks about being a solo artist. Okay. Um, what's the best part of being, what was the best part about being a solo artist for you?

Um, c controlling what I did. Yeah. And when I did it, like that's what I, and yeah. Making up my own mind about how I wanted to do things Yeah. And products I wanted to use and playing around with things and deciding what really fit for me. Yeah. I really liked that. Yeah. I love that. Um, what's the hardest part that no one talks about?

Um, getting sick. Yeah. And like. Obviously we advocate to plan for getting sick, but in the early days before I had that foundation laid, that was fucking hard. Yeah. And I got so sick in the beginning. Yeah. Um, that, yeah, that really derailed. And it was hard for me because I started out solo at home and even though I had like a full like salon setup at home, just.

Having, and I still use the same products and all that sort of thing, but having people just devalue me a little bit. Yeah. Because it's like, yeah, but you, and you were the one who said to me, you're still able to do exactly the same thing. Yep. You know what I mean? Yeah. Like that was, that was one of my early challenges.

And then finding an environment that I wanted to work in because I. Like being able to bounce off people. Yeah. Yeah. So that, finding the right fit for that. Love that. Um, how do you avoid burnout when it's just you doing everything? Mother-in-law's, mother-in-law and you don't Yeah, no, I proper burnt out a couple of times actually.

Yeah. Most recently. Yeah. Illusion, shingles. But burnout is a thing when you are. Getting to that point. And I think, and it's a hard one because you almost have to rally to that point to move to the next level. Yeah. And I had this, I had this conversation with, um, Kim, like Boho Kim about it because at some point she'd said.

That, you know, you've gotta make sure that you're giving them, it's like, yeah, yeah, yeah. I know that. We tell people to do that all the time. We tell people to do that all the time. And then it's like, oh, shingles les the chat. Yeah. So it was like, that's a big wake up call. Yeah. Yeah. Yeah. What's one thing you could you outsource or wish you could?

Um, I outsource cleaning. Mm. Me too. Like, I'm big advocate for that. Mm-hmm. And I also outsource my stock ordering. Oh yeah. I pretty much do that as well. My reps do my stock ordering mys, and that is a game changer for me. Yeah. And I, we don't run outta anything and she's all on top of it. Yeah, no, I do that too.

Alright. We gotta go a bit faster. Okay. Finances and money. What financial mistake taught you the most? For me, it was in the beginning, not knowing my numbers. Mine was panicking and buying things before I'd got the foundation. Like I bought things in the like. Not crazy things, but I bought like an iPad when I really needed a computer.

Yeah. 'cause someone was like, just buy an iPad. It's like, okay. And then it didn't work. Didn't. Yep. You know? Yeah. Like that kind of thing. How do you set your prices confidently? I. Salon rising. Know your numbers. Yeah. Uh, rising finances online, knowing your numbers. I think anyone who just sets their prices off going, well, that's what that person charges, or I'll put it up 2%.

Never knows what they're charging. Exactly. You have to know your numbers in order to set your prices confidently, and then you won't. And I'm going through a massive reshuffle of doing that at the moment as well. And just restructuring all my pricing. Yeah. Good. Yeah. Um, do you pay yourself a wage?

Absolutely. I kind of, I used to when I was sole trader. Yep. Um, like, like a wage. Yep. Um, but now it just depends what we're, now we're a company. Yep. It depends where we're sitting financially. Yep. So it's not consistent yet. Yeah. I do pay myself. Yeah. Like pay myself separately and put my taxes aside and all that sort of thing.

But it's not a consistent still, but it's consistent. Yeah. Paying yourself a wage, so Yes. Yeah. What's a financial win? You are proud of? Buying. Buying a salon. There you go. That's huge. Say a little louder. Buying a salon. There you go. No. My financial win that I'm really proud of is that just recently I was able to, and other people put money in the switch as well.

I was able to buy my son a car. Yeah. Because of my salon. And that's definitely something we couldn't have done before. I love that. Yeah. Little turd. Get outta bed. Yeah. Financial win that I'm proud of. I paid for this place. Yeah. Completely. Yeah. Um, and also for me raising three kids on my own financially.

Yeah. Um, I have my amazing partner now who we do it together, but pre that I was able to financially support and support yourself through that an entire life. Yeah. And then, you know, through children, um, paying a rent and a mortgage, paying, you know, big bills, having lawyers fees like that. My, I could financially.

Support myself through that time. Yeah. Um, all right, we're gonna do a couple more and then we might do this again. 'cause if people like this, it's like a quick shop. Sharp. Yeah, I know. I really like it. How do you budget for the quieter months? For me, it's all based off what we're doing. The work you and I do now?

Yeah. In rising finances, how we put all our accounts away really helps me when there is a quite a week. Yeah. Um, much the same. And I'm just conscious that any time, like I feel, any time that I've got with something like I don't panic, it's like, okay, well I've got time, then I'm going to record some content, or I'm gonna get someone in a seat or, you know, just get, do anything because busy promotes busy.

Okay. Five left. When did you first realize you were actually good at what you did? At what you do? The first I did it moment. I haven't had that yet. I'm constantly niggling in my head. Mm. I think for me it was, um, oh, I don't know. I look back. It's always when I've had, always when I'm with my team, like always at Christmas parties and stuff like that, I feel really grateful for what I do.

Um, there was actually a moment for me. At one of the girls' weddings that I went to just recently who worked for me years ago, and that was a really special moment having one of them get married and one of them had a baby G got married, T had a baby there, and it was like, you know, the times go on and people leave, but.

Like, you know, we were talking about the funny moments and, you know, the playlists that we had, like TE's playlist when she meant TE's day playlist when she, Dylan and I said that to her the other day. Um, little things like that that, you know, you can get caught up in the things that hurt when people leave and, but what I really realized was that I had a big moment in these people's lives and that felt really special.

That's so nice. Like, it felt really nice for me to go like. Yeah, it gets hard and it can get sticky when people go, but there's been this big moment that I'm like,

I don't think I've ever cried on this podcast. Oh my God. God, I thought I was supposed to be sensitive Sally today. Sorry. But yeah, that was like this moment that I was like, I've actually made a difference in these people's lives, and it's okay when people move on. Because you definitely do blame yourself when people move on that you didn't do enough.

But people just have their journeys and I just feel really lucky that I had a moment and I could, and I still get to be at their moments and you know, I get to watch their lives unfold away from it. So as much as it like hurts sometimes because you deeply love them, I just feel really grateful that I got to be involved in their lives at some amboy.

I'm so proud of you. Yeah. Well done. What's one thing your younger self would be proud of you for today? Oh, everything I reckon. Yeah. Everything. I had someone ask me the other day, if you could go back and change anything, what would you change? It's like nothing. Nothing. Because even if you, you wouldn't be who you are now.

Yeah. If you hadn't been through all the things that you've been through. So until you go Mm I moment's like, Hmm, would I change anything? Not business wise, but would I change anything in my life? No. Because I got my three children from it. Yeah. Um, and. You know, had I changed anything there any faster, I wouldn't have met Lee.

And yeah, that's where I am at now, you know, so I think it's really easy. You know, I listened to something the other day with Jay Shetty, where he said, you know, 10 years ago. Wanted exactly what you have now, right? Yeah. And it may be completely different circumstances. That was a big wake up call for me, because I was like, you, I could go.

Yeah. But 10 years ago I didn't want to be divorced. I wanted to still be married. But 10 years ago, I craved the relationship I have now. That you have now. Yeah. And I was like, and I just looked different. I would've craved what I have now. It just looks really different, and that's okay. Yeah. Yeah. So I think that's a big moment, you know, having looked back and going, you know.

I think for me, my younger self would just be proud of, um, being brave enough to leave situations. Yep. Not in my business, in my personal life. Yeah. Um, have you ever felt like giving up on what pulled you through? Um, 95 million times. I think if someone says that's not the case, they're lying 95 million times.

But what pulls you through is keep coming back to your purpose and your why. Yeah. Um, and knowing that that is what's gonna get you through 100% agree. Um, the last question, what perfect to finish it on? Who's been your biggest cheerleader through it all and how have they impacted you?

I think it's very easy. We're very lucky, Jen and I to have, um, amazing support through family and friends. But I think it's always been, um, it's been very, it's very easy when you have a best friend that is in all of this and, you know, we can always cheer each other more. But yes, I've had a best friend that's kind of stood by my side for.

A very long time, so I'm very, very grateful for you. Jen, are you talking about me? Oh, absolutely. Oh God. Now I wanna cry. Of course I'm talking about,

I'm talking about you, idiot. Thanks. Uh, it's really like no one knows your journey, like someone that. Is in the journey with you. So, um, Jen's always been my big cheerleader. I remember when I won that New York, New York trip, and Jen just like lost her mind. So it's been very, I've been very lucky to have a best friend who has always supported and cheered and worked really hard.

I. For me and my business. So I'm just very, very grateful. Thanks, man. I'm too sensitive for this conversation today. All right. And with that, yeah, it was a quick, short, sharp, punchier shit episode. I hope you guys liked it. Yeah. And if you do, let us know if you want some more quick fire or what you can ask us, or if you've got some quickfire questions that you want to ask us.

Absolutely. Yeah. All thanks so much guys. Thanks for listening. Goodbye.