Confidence as a Salon Owner: Why Winging It Is Costing You – with Sam & Jen

Transcript

[00:00:00] Sam: There is so much pressure that comes with being a salon owner and there is so many different things that we feel like we have to hold for that confidence.

[00:00:07] Jen: even if you're confident, and even if you're doing everything right, shit will still go wrong.

[00:00:11] Sam: Your confidence as . A 23-year-old business owner. To my confidence that a 38-year-old business owner for sure is very different

[00:00:18] Jen: I think if I see something like that, I just think, okay, if I wanna do it better, how can I do it better like that?

[00:00:22] Sam: Well, that's very wise.

[00:00:24] Jen: She's old.

[00:00:25] Sam: She's very wise, old

[00:00:28] Jen: you're not just winging it, you're winging the outcome.

Yes. But you have the foundations.

[00:00:32] Sam: This is what I see go wrong with business owners they know how to do the hair part of it, or the beauty part of it, but they're winging it as a business owner.

[00:00:39] Jen: Things are changing all the time. Mm. So you need to always be educating on these things because the landscape of business is constantly changing and the changes really fast.

[00:00:47] Sam: I want anyone that listens to this podcast to be profitable. What the fuck is the point if you are not Yeah, I agree. Like what is the point?

[00:00:57] Jen: You just need to do that in all aspects and areas of life. Like you really do just own your shit.

[00:01:02] Sam: You're going into 20, 26 guys. What the actual do you want this year to look like?

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[00:01:27] Jen: Welcome back to the Inner Sanctum Salon Rising the podcast still a little low on the energy, Sam.

[00:01:33] Sam: No, we're not. We're gonna be like full energy. It's 2026 Oh energy.

[00:01:37] Jen: Whoa.

[00:01:39] Sam: Except it's still 2025 in our world. And we're on the, yeah,

[00:01:43] Jen: we're on the decline, but hey, we're coming back up. So,

[00:01:46] Sam: but hey, we're 2026.

[00:01:47] Jen: Yeah. 2026 in and we're talking about, so

[00:01:50] Sam: if anything big's happened, we don't know about it because we're still in 2025.

[00:01:54] Jen: Yeah. Yeah, imagine if that, like if something like world changing had happened in the meantime, didn't discuss, we were like, Hey, 2026.

Meanwhile, it's like the apocalypse

could

[00:02:08] Sam: some apo apocalyptic behavior right now.

[00:02:11] Jen: Just a little,

[00:02:11] Sam: I'm also just so annoyed because I just snapped my nail.

[00:02:15] Jen: Yeah. It's not a good time of the year to be snapping a nail

[00:02:17] Sam: and you're just like, I just was sitting here and my anxiety took over and I just snapped it by accident, and then you're like.

Oh, how can I go back three seconds? I love how we're talking about the apocalypse and I'm like, I snapped a nail.

Forget the zombies. Look at this pinky. She's naked. Everyone else is pointy.

[00:02:35] Jen: Yeah.

[00:02:36] Sam: It's just more so how fuck am I gonna find time to get into a nail salon and get my nail fixed? Yeah, that is the important part of this.

[00:02:44] Jen: Yeah. Get

[00:02:46] Sam: it. Anyway, we thought we would talk about today

[00:02:50] Jen: confidence

[00:02:51] Sam: as a salon owner.

[00:02:52] Jen: It's all about

[00:02:53] Sam: confidence, baby, baby.

Brown.

That's the song that nobody asked for, but welcome. Yeah, it's a really good way to start 2026. That's not a pop politic. It took a lot of confidence to do that.

They're like, this is where we turn the podcast off. They've just lost the fucking plot.

This is where we don't give a shit about what's Mar and Jen Z in 2026. Oh yeah. Okay. So let's talk about confidence. Um, we thought we would talk about that because obviously. There is so much pressure that comes with being a salon owner and there is so many different things that we feel like we have to hold for that confidence.

Like we all know the difference in feeling confident when you're a stylist, you know, you go like, I know that I have one of the, like when it comes to clients, I'm very confident. Yeah. And sometimes I dunno what the fuck I'm doing. No idea what I'm doing, no idea how to handle it. But I'm really confident, which draws.

The client to me, they wanna be with me because my confidence really shows sometimes I feel like that it's like that with having a team. And I definitely know points in my life where I haven't been so confident and it leaves my team feeling uneasy. Yeah, interesting. 'cause I'm not sure, or I feel like my confidence gets rattled by them or I just in specific areas or, uh, just in timeframes over my life.

I definitely, and, and different points where I feel like I'm like, oh, I know how to handle this. Or other points where I'm like, I'm, I feel really out of my depth that I'm not confident. I know when I don't come across confident. For my team,

it's generally an area that struggles. So like I share, you know, I'm definitely one of those salon owners that share everything with my, especially a coming after Christmas party weekend, I know far too much about my life in all areas because I'm very open and honest and I like having that relationship with my team where.

We talk about all of the things you would talk about with your girlfriends, because I do have a very close team, um, and they share a lot personally with me and with each other. They're very close friends, my team. So, you know, it's definitely one of those things that we talk about sex and all of the things as a team, and it kind of brings us closer together.

But I think. On the backside of that, if you are not a confident salon owner in running your team, that's when you're gonna have the downfall. You know, people say you can't be friends with your team. I think you can't be friends if you also then don't have your confidence as a salon owner. Yeah.

[00:05:24] Jen: Okay.

[00:05:25] Sam: I really do because I think if you have the confidence behind it and just like doing hair, I think there's so many points where you have to fake it where you're like, I don't, I'm really shook us by this in the words of Sharelle, I'm very shook us by this situation.

But if you have the confidence behind it, it's much easier to be like, I can just keep moving forward through this.

[00:05:45] Jen: Yeah.

[00:05:46] Sam: So I think there's a lot of, you know, different things with those pressures. You know, the things like. Feeling responsible for everyone's income, you know? Yeah. It's a quiet week,

and how you are, how you can be shook in that confidence. I think it's really, you've gotta be really conscious of not putting that on your team.

[00:06:04] Jen: Yeah.

[00:06:04] Sam: You know, we are dead, we're not gonna make any money. And I will have these conversations with my team where I'm like, guys, we need to make the most this week. It is quiet because at times they need to know these things. Yeah. But are you making it their responsibility because it's your business.

[00:06:20] Jen: Oh, see, you know, I do make my girls have their columns. Are their responsibility?

[00:06:25] Sam: No, not in that way. Meaning are you making them feel bad that they cannot, that you are paying the bills and they cannot?

I think there's a difference between saying we have a quiet week. You are, I need you. Yeah. To move your clients. I need you to make the most because your column is not booked. That's very different. The confident behind that is very different too. Like, yeah. Oh, I don't know how we're gonna make it this week.

And, you know, how are you gonna be busier and like, what are we gonna do? Like, how are we gonna make, oh yeah. D you feel the difference's, different difference behind it. That's what I mean when it comes to confidence. Um, you know, that wondering if you're a good enough leader needing the,

feedback, the constant feedback, which is what I used to need, like needing the thanks, needing the, you know, are you confident enough of who you are as you lead, rather than actually needing your team to be like you're such a good boss.

Because at the end of the day, you will do things to get that feedback that potentially take you out of being a confident leader. They might make you a good person because they're living up their best life with you, but it takes you away from being a good leader. Yeah. Does that make sense?

[00:07:30] Jen: Yeah, it does.

[00:07:31] Sam: The fear of being judged, which is a huge one. Like the thing is people are gonna judge you anyway always in every different aspect. Yeah. Who you are is like, you think you're a good boss and then someone else is like, oh, I don't know if she does that necessarily. Right. There have been situations I definitely look back and go, I didn't handle that, how I should have handled that.

[00:07:50] Jen: You probably handled it with the skills you had at the time though. Exactly right. I handled it with who I am as a person. Yeah.

[00:07:56] Sam: So there's definitely like that fear of being judged. Judged on social media, judged by what the team looks like, judged by people leaving. That was a huge one for me. Like my team has gone from 14 to six.

[00:08:08] Jen: Yeah. Yeah.

[00:08:09] Sam: So for me it was like, am I gonna be judged for this? And as soon as I lent into the fact that I'm the happiest I've been, and also being okay with the fact that. Even my team of six is not staying forever.

[00:08:21] Jen: Yep, exactly right.

[00:08:22] Sam: You know? Ooh. Makes me wanna say, feel sick as I say that. 'cause I love them so much and I love how this feels at the moment, but there's a point where that changes.

Yeah. And if you are fearing of being judged by the people, 'cause those people have moved on, like you need to get over that and lead the team in a way that you'll leading your team. Not just, I've gotta keep this, otherwise people are gonna judge me for not being good enough. I know to my court it was actually.

So nice for me the other day and I still feel all these things. When I say all these things, it's also, I felt all of them. Yeah. There are days that I feel so overwhelmed and don't feel confident at all. And then days that I'm like, no, I feel confident in this area.

But I put a post up, um, only the other day. So it'll be far back. By the time you guys listen to this about the, building of the business, you know the building of the salon? Oh yeah,

[00:09:08] Jen: yeah. Yeah.

[00:09:09] Sam: And I just had some of my past team members comment on that. And it just like, I know that I've had impact on their lives and I know that I love them and even if we don't hang out or we don't like really speak anymore because life is busy, I know that their time here was impactful in a beautiful way.

Yeah. And I had one of my team members comment, Kate, she was a apprentice for me. For a little while, but we both knew it wasn't right. Like she knew she shouldn't be hairdressing. I knew she shouldn't be hairdressing. So we finally had that conversation. The only reason she was here in the end is 'cause she loved it and she put up this beautiful post saying even though like hairdressing wasn't for me, like you are the epitome of a leader for me and how you run your team and.

Like, she was like, that's what I will forever look for in wherever I'm going. And I just felt so, 'cause Kate and I hadn't spoken in, I haven't spoken in ages, and I just felt so overwhelmed by it because I'm like, we forget when people leave that we did have the impact.

[00:10:04] Jen: Yeah.

[00:10:05] Sam: And. You know, and sometimes you need to hear that because you're like, I've been in business for a really long time.

I've had a big amount of team that have been in and outta these walls. So like, Erin wrote the most beautiful message, who's one of my like dearest friends. She wrote a really beautiful message just saying like, how much of that sisterhood like saved her at that point? And Kiki did. And Joe did. And it just like made me realize,

[00:10:27] Jen: wait, did I write on this?

[00:10:28] Sam: You didn't, but that's okay. You're my best friend.

[00:10:30] Jen: Okay.

[00:10:31] Sam: Um,

[00:10:31] Jen: I saw it.

[00:10:32] Sam: It's fine. You don't have to, but I'm. It's not Jen.

[00:10:35] Jen: Okay. Just saying.

[00:10:37] Sam: No, I know you love me. You're my best friend. Okay. We are good. And it's just like those, the things that sometimes you don't realize are impactful. They were impactful. Yeah. And you know, they may not, it may not feel it now or when they've or may not feel then and when they, when they first leave, but like, just when I have those little messages, you're like, oh, I was on the right thing. Tip. I did do the right thing and I was leading. Yeah. And all of that leadership comes from how I lead, heart led.

So just being okay with being the fact that sometimes you're gonna have that confidence shaken.

[00:11:07] Jen: Yeah.

[00:11:08] Sam: Because I think if you didn't, when it comes to confidence, I think if your confidence doesn't feel shaken, sometimes I don't think you're actually leading with heart.

[00:11:17] Jen: Yeah.

[00:11:18] Sam: I think you're leading. With a confidence that potentially is unwavering.

If you don't get sad when a staff member leaves, if you don't like, if you're like, fuck 'em, they're out. Like I think that also changes who you are as a person. Yeah. So I think it's not about having the confidence all of the time, but it's having the confidence to run the business so that people don't feel like you're flaky.

[00:11:43] Jen: Yeah. I don't like flaky.

[00:11:45] Sam: So all of these things, the, comparing yourself to other salons, I think if that's really important, if you're doing that all of the time, remove those salons or just hide their content from yourself. If you wanna still follow them because you want to show them support.

Anyone that you feel like you compare yourself to, 'cause you don't feel good enough, just mute their stories for yourself, because I think that's really important because that's what shakes us. We feel really confident and then we're like, someone else is doing that so much better than me. They've done that social so much better.

They're running their team so much better. Their Christmas party looks so much better than mine. You know? They look like they're making so much more money. They're fully booked.

[00:12:20] Jen: Yeah.

[00:12:20] Sam: I think can really shake your confidence of like, well, maybe I'm not doing enough.

[00:12:27] Jen: Yeah.

[00:12:29] Sam: Do you agree?

[00:12:30] Jen: No, I just don't. Look at the stuff like I just go on and do the work thing and then leave.

[00:12:34] Sam: Yeah, I know. But not everyone does that. So many people compare.

[00:12:38] Jen: Yeah.

[00:12:38] Sam: And then the comparison is the thief of confidence, thief of joy.

[00:12:42] Jen: Yeah.

[00:12:42] Sam: Like it literally just goes, oh, I thought I was doing that well, and then that person did that so much better and now I suck.

[00:12:51] Jen: Yeah. I'm not pausing because I disagree with you. I'm pausing because I'm thinking about how I feel in those situations. And I think if I see something like that, I just think, okay, if I wanna do it better, how can I do it better like that?

[00:13:03] Sam: Well, that's very wise.

[00:13:05] Jen: She's old.

[00:13:05] Sam: She's very wise, old

[00:13:09] Jen: whiz in

[00:13:10] Sam: it's taking time. Like this is what I feel like confident grows though, right?

Yeah. Like I think your confidence as a, yeah. A 23-year-old business owner. To my confidence that a 38-year-old business owner for sure is very different because you're waiting to see if you are strong enough to overcome all of the shit that gets thrown at you.

[00:13:29] Jen: Yeah.

[00:13:29] Sam: And all the shit gets thrown at you, helps your confidence to continue to grow.

So I just wanted to like say, you know, when you look at that, these are all the secret pressures that are underneath.

[00:13:41] Jen: Yeah.

[00:13:42] Sam: Of, you know,

running a business, the pressure to constantly grow.

[00:13:47] Jen: Yes. But what is growth? You know?

[00:13:50] Sam: I know, but we don't look at that and we think like

it, there should be. Be. There should be a method I should go to.

2, 3, 4, 5, 6, 7, 14 staff, 20 staff. Really? It's like this. Yeah. No, it's, it's awful now, but when you're in the wrap, like you're a young business owner. This is the mindset you're in.

[00:14:11] Jen: Yeah. Yeah.

[00:14:12] Sam: Two salons, three salons. I was like that about any more than one salon, but like this is the pressure to feel like we have to continue to grow in different areas in order to feel successful.

To be successful.

[00:14:24] Jen: Yeah.

[00:14:25] Sam: You know, not actually really reassessing what success looks like for you,

[00:14:28] Jen: for you. And we talk about that all the time.

[00:14:30] Sam: Yeah,

[00:14:31] Jen: like thinking about at the beginning of the year. And that's timely because this will be a beginning of the year podcast. Like, okay. So what, what would being successful this year actually look like for you?

[00:14:41] Sam: I think that's a great question for anyone. Pause this podcast and just if you're listening to it in the car or you're going for a walk. Yeah. Just pause it and be like, what actually would success look like for me just this year?

[00:14:54] Jen: Yeah,

[00:14:54] Sam: just this year, what would feel successful to me just this year? You know, is it cutting down your days so that you can also mother and parent?

Is it, you know, putting an, putting your first staff member on, is it making enough to cover everything plus like, give you a little bit of profit? Yeah. Is it growing? So you're educating, 'cause you wanna be an educator. Is it,

being able to be off the floor? Is it being back on the floor? What is it? What is conf?

What is like that? This is what will make my year look successful if I get to it at the end. Yeah.

[00:15:26] Jen: Okay.

I have to think

about this. I

[00:15:29] Sam: know.

[00:15:30] Jen: I would like a holiday.

[00:15:32] Sam: There you go.

[00:15:33] Jen: Yeah. That would make me feel successful.

[00:15:35] Sam: There you go.

[00:15:36] Jen: Yeah.

[00:15:37] Sam: I don't know what mine is either, to be honest. 'cause I just started talking about it, so I'm going to,

[00:15:42] Jen: yeah,

[00:15:42] Sam: I definitely will.

[00:15:43] Jen: It's like, we'll, we'll hit pause in our lives later on today and decide what success will look like for us in 2026.

[00:15:49] Sam: Yeah. And then post it

when this comes out. Yes.

[00:15:53] Jen: When this comes out.

[00:15:54] Sam: So we've got like a good couple of months to decide what that looks like.

And I think, you know, if we continue on that confidence piece,

I think the conversation around it is like, when we do someone's hair and we are doing it and we feel confident, but we're just winging it. Why do salon owners feel like they're winging it?

[00:16:18] Jen: Yeah.

[00:16:19] Sam: Answer that, Jen,

[00:16:21] Jen: as in like winging it in business.

[00:16:23] Sam: Yeah.

[00:16:24] Jen: Because they don't know their stuff.

[00:16:25] Sam: Yes. Yeah. Yeah.

[00:16:28] Jen: But I don't know, there's an element of winging it anyway, right? Because it's like absolutely loading the stuff as you go. It's the same. It's exactly the same as when you're doing a client and you're like, you're going into it with confidence, but you're really not sure how it's gonna go.

[00:16:38] Sam: Yes.

[00:16:38] Jen: And it's just like, but having that confidence that you're going to,

[00:16:41] Sam: but I think thing do

[00:16:42] Jen: the

[00:16:42] 050126: steps

[00:16:43] Jen: and do the thing is

[00:16:43] Sam: when we are winging it, when you're winging it as a stylist, you have all of the knowledge sitting underneath it.

[00:16:50] 050126: Yeah,

[00:16:50] Jen: exactly. Right.

[00:16:51] Sam: So you are doing a half a head full head of oils on a new client that you don't know.

That you don't know if they like it that way. You still know exactly what you're doing. You know how to foil, you know, placement.

[00:17:01] Jen: Yeah.

[00:17:01] Sam: You know, toners, you know how to do the job. Imagine doing that without having all the necessarily education that you needed to do that.

[00:17:09] Jen: Yeah.

[00:17:10] Sam: This is what I see go wrong with business owners is they know how to do the hair part of it, but they're winging it as, or the beauty part of it, but they're winging it as a business owner.

[00:17:20] Jen: Yeah.

[00:17:21] Sam: Do you have the education behind it to know how to run a business?

[00:17:26] Jen: Yeah, exactly.

[00:17:26] Sam: Do you know numbers, and we talk about this all the time, do you know how much it costs to open your doors? Do you know how much your personal life costs? Do you know what your tax is like? Do you know? I just got a $25,000 tax bill, my GST for the quarter.

Do you know that that can just be paid?

[00:17:45] Jen: Yes,

[00:17:45] Sam: because it's due tomorrow and it's paid today.

[00:17:48] Jen: I paid mine this morning.

[00:17:50] Sam: C Yeah. Do you know.

what you know, like it's very different to wing it in a color when you know, with the education, but wing it as a business.

[00:18:02] Jen: Yeah. Because you, you're not just winging it, you're winging the outcome.

Yes. But you have the foundations.

[00:18:07] Sam: Yes.

[00:18:08] Jen: Yeah.

[00:18:09] Sam: But it's very different when you're just like, as a business owner, I'm just gonna hire this staff. I'm just gonna wing it and hire this staff member.

[00:18:17] Jen: Yeah.

[00:18:18] Sam: Okay. Is your salon booked enough to hire that staff, staff member? Can you afford to hire that staff member?

Do you have the knowledge? Do you have the education? Do you have the everything put in place to hire that staff member? Because for me, even now, if someone said, oh, here's an amazing apprentice, hire them.

I couldn't wing it right now because I don't have the time to Yeah. Or the want to educate them.

[00:18:41] Jen: Yeah.

[00:18:42] Sam: So it just wouldn't make the right sense. But if I was just like, yeah, I'm, fuck it, I'm gonna wing it. That's a three year commitment with the education part of it I don't have down.

[00:18:49] Jen: Yeah.

[00:18:50] Sam: Right now.

So I think when it comes to winging it, I think it's very different. The same with you. You know, it was very, there's two different things about it.

When you were hiring your first senior,

[00:19:02] Jen: yeah.

[00:19:03] Sam: You knew. All of the numbers, what it looked like, what it was gonna do, but you were still winging it because you'd never hired a senior before.

[00:19:10] Jen: And it's still hard because like I knew all those things and had all those numbers, but it still takes a long time to build someone.

At the moment,

[00:19:18] Sam: yes. Like

[00:19:19] Jen: not even at at the moment,

[00:19:20] Sam: just in, so Amy has been working for me four, I would say 14 months, and her column now is just booked.

[00:19:34] Jen: Yeah.

[00:19:35] Sam: And it's like, I always say it takes at least 12 months.

[00:19:38] Jen: Oh, at least.

[00:19:39] Sam: Because especially with the way that we do hair now, it's not six weekly clients.

Yeah. And you know, you look at it in the beginning and you're like, oh, they're three months in. They're not rebooking. It takes longer than that. Yeah. It takes people getting used to that person and coming back and now her column is constantly booked.

[00:19:54] Jen: Yeah.

[00:19:54] Sam: Um, so, but again, you knew that. And you weren't just winging it to be like, oh, well hopefully we can afford her.

[00:20:01] Jen: Yeah, because also it was that point where it's like, if I ever want to have a day off, I someone else to come and work here as well.

[00:20:09] Sam: Yes. You

[00:20:10] Jen: know?

[00:20:10] Sam: But you had. The knowledge behind it. So anyone that's just winging it in a way that they don't have the knowledge behind it, that's when you need to be learning.

Yeah. That's when you need to educate, you need to throw yourself into business knowledge

[00:20:23] Jen: and things are changing all the time. Mm. So you need to always be educating on these things because the, the landscape of business is constantly changing and the changes really fast. Yep. So, and I don't, so you also don't wanna get stuck in the whole like. Oh, well I learned it once. Just the, just the same as stylists. Like, oh. Sometimes I think when people say, oh, you know, oh, you've been doing hair for 30 years. It's like, yeah, but I'm not doing it the same as I was 30 years ago. Yes. Because I'm always learning something new. Yes. And if I ever get to the point that I don't think I need to, I should probably stop.

Stop.

[00:20:51] Sam: Yeah.

[00:20:51] Jen: Likewise with business, like business is changing all the time. You think about the number of times we've had to redo our, our spreadsheets.

[00:20:59] Sam: Yeah.

[00:20:59] Jen: You know what I mean? Yes. Because it's like. Oh, but now we need to think about this. Yes, but actually we need to add that. Yes, but now let's not worry about this and we, let's focus on this.

Like, it's always changing the landscape of like beauty business in general is changing. Yeah. The way that we need to do things and operate is changing, so we always kind of have to have that confidence to

[00:21:18] Sam: even for even with

[00:21:19] Jen: move

[00:21:20] Sam: forward. Exactly what you said with the spreadsheets. Like even for me, I'm like.

I need to learn differently. I need courses delivered to me differently. Yeah. So even for me, with Salon Rising, I've gotta just find the time. But there's a course that I have in my head, which I love. The idea of that is short and sharp. It's, yeah, like, it's like a 10 minute podcast every day on your way to work.

So, because anything that's in there for an hour, I'm like, I don't have an hour to allocate to this. I need short and sharp to-dos. Let's move.

[00:21:49] Jen: And I find it very hard to keep my brain focused for that long.

[00:21:51] Sam: Me too. And I don't have I, so it's like we have to alter the ways that we need things. Mm-hmm. But it's the same when it comes to education and it's not just with Salon Rising.

It's like for me, I'm in my second round of doing the 30 day challenge with Ash.

[00:22:07] Jen: Oh yeah. I love that

[00:22:08] Sam: challenge. 'cause I'm back being inspired by like what this looks like. Okay, this is what I can do. This is someone keeping me accountable. This is how I wanna move things. But it's not just winging it. So I think if you wing it, it's very easy for your confidence to be shaken because you don't know, for example, if you hired. Dakota didn't know your numbers in it, how shaken would your confidence be right now?

[00:22:30] Jen: Oh yeah,

[00:22:31] Sam: yeah,

[00:22:31] Jen: yeah.

[00:22:32] Sam: Whereas you're like, no,

[00:22:34] Jen: I just have to stay

[00:22:35] Sam: the course. I know all the things. I just have to stay the course because she's gotta build. Yeah. Because this takes time.

So, um, I think that, I think this is a good one when it comes to confidence. It's how external validation.

[00:22:53] Jen: Yeah,

[00:22:53] Sam: client reviews, team feedback, revenue can mess with your self-worth with your confidence.

[00:23:02] Jen: Yeah,

[00:23:02] Sam: and this was a big one for me, like for anyone that's gotten a one star in business.

[00:23:07] Jen: Oh yeah. It's so shit

[00:23:08] Sam: on reviews, you know, for anyone that's, staff members have come to them and been like, well I'm not really happy with this.

Um, for anyone who you know, has staff members leave. Or has a client that's like, I didn't really enjoy my experience how much that shakes our self-worth. And over time I had to get really clear, one of our top values at La Sorella is accountability.

But for me it was like, I need to not take as much accountability

[00:23:39] Jen: Yeah.

[00:23:40] Sam: In these areas. And I need to know my part in it. Yeah. And I also need to go, no, there's somebody else's part in that as well.

[00:23:47] Jen: Yes. And sometimes you can also have met all the things within your part and it still is not gonna meet it on that on the other side. Yes. And it's so shit. Yeah. And you feel shit.

But there has to be some level of acceptance in that as well. Okay. You know what I mean?

[00:24:03] Sam: Yeah. And that, I believe comes with time, but I, I really think when those things happen, reviews staff feedback when the revenue's low. I think you need to sit in quiet.

[00:24:18] Jen: Yeah.

[00:24:19] Sam: Really reflect on the things, and I think sometimes it's doing that and then reaching out to somebody, Hey, I'm struggling with this.

I need like, I will ring Jen and be like, am I going? Cuckoo is like, can you? Yeah. And somebody that's not just going to feed your ego.

[00:24:34] Jen: Yes.

[00:24:35] Sam: It's literally somebody that's just gonna be like, no, I can see this for all the things you're on the right path. I see it from this view or someone to go, yeah, babe, you probably need to look at this.

[00:24:48] Jen: Yeah.

[00:24:49] Sam: Because I think if you go to the ego strokers or the one that's gonna sit in the shit with you

[00:24:54] Jen: Yeah, I know. Don't call me if you want that.

[00:24:56] Sam: No, but I think those are the moments that have helped me get out. Yeah.

[00:25:01] Jen: Yeah.

[00:25:03] Sam: Someone that knows your business, that knows inside your business that can, you can be like, okay, tell me if I'm off the, off the.

Beaten track here, and you've done that with me. I remember when you had a certain client that was really difficult and you're like,

[00:25:14] Jen: oh yeah,

[00:25:15] Sam: okay. What do I do with this? Help me talk off

[00:25:17] Jen: edge. Like I just need to talk it through because it makes me, yeah. It's like it, it is awful when you don't meet people's expectations.

[00:25:23] Sam: Yes.

[00:25:24] Jen: But you're also human.

[00:25:25] Sam: Yes.

[00:25:26] Jen: So sometimes I do the same with Bridget, Alfred, and Bridget. Shout out to Bridget. I'm just like, I'm be panicking about this. She's like, oh, calm down.

[00:25:34] Sam: Yes.

[00:25:35] Jen: I'm like, okay, thanks.

[00:25:36] Sam: I've done the same thing to bridge. I'm like, this happened, and Bridget's like, I'll stop.

[00:25:40] Jen: I'm like, thanks, Bridget.

[00:25:42] Sam: Yeah,

[00:25:42] Jen: appreciate that.

[00:25:43] Sam: Yeah.

[00:25:44] Jen: Yeah,

[00:25:45] Sam: because, because when you're in it, it's like the worst thing that ever happened.

[00:25:51] Jen: Yeah.

[00:25:52] Sam: When you're outside it, you're like, oh, babe. It's so much worse than that.

[00:25:57] Jen: Yeah.

[00:25:58] Sam: When you've broken a nail,

[00:26:02] Jen: nail, zombie apocalypse, you know, you know, all challenging things. I think too, what can rattle your confidence is that feeling that nothing should ever go wrong. And even if you're confident, and even if you're doing everything right, shit will still go wrong.

[00:26:17] Sam: Same thing with a color,

[00:26:18] Jen: you know?

It's just that. Yeah, exactly. Yeah. You'd be a very proficient colorist and still have something go wrong, like Yeah. Just sometimes in life shit goes wrong. Yeah. So there it's not a, um. It's not a bad reflection on you if things don't necessarily work out how you thought they were going to, or if something happens, like life is flux.

Yeah. We can't lose our confidence just because all of a sudden something didn't work out the way we thought it was going to. I have this conversation with my mother the other day 'cause I was driving in the car and she's like, you know, are you really busy today? I am like, no, I'm not really busy at all.

Actually, just got some content models in. I'm just, she's like, and are you worried? I'm like, you're not allowed to do that, mom. Yeah. Like, come on.

[00:26:57] Sam: Come on.

[00:26:57] Jen: Just don't do that.

[00:26:58] Sam: Yes.

[00:26:59] Jen: I don't wanna hear like, but are you? No. What'd she say? And are you concerned? I'm like, stop.

[00:27:05] Sam: That's when you need to ring the other friend.

You need to ring me and be like, yeah, you're doing exactly the right thing. Content models is perfect. This is a time of year that's generally

[00:27:13] Jen: quiet. No, I know that. I know that. And I've had these, so many conversations with her. I was like, I don't. I don't actually wanna break down my day with you before I have my day.

She's like, well, why? It's like, because you're making me live my day twice.

[00:27:23] Sam: Yeah.

[00:27:24] Jen: I'm just happy to do it as I go.

[00:27:26] Sam: Yeah.

[00:27:26] Jen: Like, it's all good. My mother will listen to this, mom. It's fine. It's okay. Like she'll get upset. Don't ring me and tell me you're upset.

[00:27:36] Sam: It'll shake my confidence.

[00:27:39] Jen: But yeah, it's just that, you know, those little things where it's like. Yeah, even even with the early stages, I'm gonna be really frank about this, like with having staff and having weeks, like talking to our accountant and being like, okay, I'm not gonna pay myself. And she's like, that's really good, because there's people that would just pay themselves and just get themselves into debt.

[00:28:00] Sam: Yeah.

[00:28:01] Jen: Whereas you're looking ahead because you know the stuff and going like, okay,

[00:28:04] Sam: that this is a thing. You didn't wing it.

[00:28:06] Jen: Yeah,

[00:28:06] Sam: you already know what that looks like. You know that there could become moments that you won't pay yourself, but for the long run,

[00:28:14] Jen: yeah,

[00:28:14] Sam: it's gonna be completely worth it.

[00:28:16] Jen: Yeah.

[00:28:17] Sam: Yeah. Yeah.

[00:28:18] Jen: And just having that, yeah. That the people on your corner that delight, but you wouldn't know to be seeking that information if you didn't have that foundation anyway.

[00:28:25] Sam: Yes.

[00:28:25] Jen: You know what I mean?

[00:28:26] Sam: Yes. And also making sure that whoever you are shaky with your confidence to is one of your confidants.

[00:28:32] Jen: Oh, for sure.

[00:28:33] Sam: You don't take this shaky energy where you're not feeling confident and put it on your team or your clients,

[00:28:38] Jen: or my mother

[00:28:40] Sam: or mom.

[00:28:41] Jen: Yeah.

[00:28:41] Sam: You take it and you put that shaky energy into someone that's gonna be Bridget.

[00:28:47] Jen: Yeah.

[00:28:48] Sam: A friend me, you know your girlfriends that are go, no, this is normal. This is what we're moving through.

Especially with new business owner. Yeah. You're only over 12 months in now that you are like, we're like, no, we've lived it, but I can live it 40 times and still be shaken.

[00:29:02] Jen: Yeah, yeah, exactly.

[00:29:03] Sam: I can live, I, for the first couple of years in business turned reviews off 'cause I was so terrified that I was gonna get them because I told myself I would.

That you have to be okay with the fact that, and I still get shaken. I got one, ugh, a little while ago now, but it was like from the client was in four years ago with a staff member that no longer works here.

[00:29:25] Jen: What?

[00:29:25] Sam: Yeah. And so like, and I was on the phone to Rich and I'm like, I'm so shaken. And Richard's like, and then I got onto my girl's group chat and they were like, Samara, bring it in tomorrow.

This is not gonna matter. And I was like, yeah, thank you. I'd needed that.

Thanks.

[00:29:40] Jen: Who has time to do that?

[00:29:41] Sam: Uh, my girlfriend Brooke. Thanks Brookey. Like she just was able to pull me back in because we're salon owners and we understand it.

[00:29:47] Jen: Yes.

[00:29:48] Sam: So sometimes you need that.

[00:29:50] Jen: Yeah.

[00:29:50] Sam: In order to pull you back.

Otherwise you will flip and you've gotta make sure that your confidants are the right people to flip with. Yeah. They're not someone that's gonna feed it. They're someone that's gonna make you feel confident again. And they're gonna cut that. Yeah. Freak out cord.

[00:30:05] Jen: Yeah.

[00:30:05] Sam: So that you are not just spiraling Yeah.

For hours. Yeah. Cut

[00:30:08] Jen: it off.

[00:30:09] Sam: Yeah,

[00:30:09] Jen: cut that cord.

[00:30:10] Sam: So where confidence actually comes from, like when running a business, like where does your confidence actually come from? And I think it comes in a few different areas.

Um, and I, I love this kind of topic of it. It's keeping the promises to yourself.

[00:30:32] Jen: Yeah.

[00:30:33] Sam: So. You know, if you've gone in with a boundary and you are like, no, this is what I expect. I think it's like we talk all the time about not overstepping your boundaries.

[00:30:44] Jen: Yeah.

[00:30:44] Sam: And I think if you overstep your boundaries, your confidence will get shaken. It's the same with if I keep coming back to hair, but if you had a client whose co, whose hair came in and it was feeling already fragile, and they were like, no, but I need it done.

And you're like, no, but this is a boundary. Yeah. And you go over that boundary.

[00:31:01] Jen: And then it feels like shit.

[00:31:03] Sam: And then it feels like shit. Your confidence is gonna be completely shaken for you doing hair.

[00:31:06] Jen: Yeah.

[00:31:07] Sam: Because you've overstepped your own promise like you are like, I would never do hair like that.

And then you've done hair like that. Yeah. It's the same thing when it comes to running a team, running a business. If you are like, I will never do that because that'll like, that'll make me feel shaky. And then you do that, it's one of the worst things you can do.

[00:31:24] Jen: Yeah.

[00:31:25] Sam: Because then you will question whether that was the right, like.

Potentially even things like, sounds really silly, but things for me, like lunch breaks. Yeah. Not so much for myself. My team makes me have lunch breaks are so annoying, but for my team, yes, it's something that I feel really passionate about. And if I, I do too, but I refuse to take responsibility for it.

Agreed. And they have to be able to allocate the time. And it's like, I don't, it's not a nanny state. No. Agreed. But my team, my books get pretty booked really fast. Yeah. So me making sure that they're. Appoint, like their breaks are in or someone else can assist them so they can have a break. Break. Yeah.

It's things like that. I still think it's my team's responsibility to take their breaks, but for me to allocate that. Yeah.

And the reason I say that with keeping my promises to myself, it's, I wanna lead differently to how I was led.

[00:32:15] Jen: Yes.

[00:32:16] Sam: So, one of my promises that I kept to myself is how can I run this team in a way that's sufficient, that they don't burn out, that I take care of them, that I love them, that I support them with also.

Not taking the piss, so I get resentful.

[00:32:29] Jen: Yeah,

[00:32:30] Sam: that's probably a good one. So one of my teams said to me the other day, we were talking at the Christmas party actually, um, and I said to her, I used to do, one of the promises I made to myself was never to give in order to receive again.

[00:32:42] Jen: Yes.

[00:32:43] Sam: So I used to over give to my team because I was needing, um, validation for who I was as a boss. I know I'm an amazing boss. I know it. I like the feedback that I am. 'cause my love language is words of affirmation.

[00:33:01] Jen: Affirmation,

[00:33:02] Sam: yeah. So when people do that, for me it is the kindest compliment you can give me. It's like telling me I'm a good mom.

[00:33:09] Jen: Yeah.

[00:33:09] Sam: Telling me I'm a good mom or telling me I'm a good business and I know, or telling me I'm a good girlfriend, which my, my guy does every day is the nicest thing you can do for me telling me I'm a good friend.

It's I am. Words of affirmation. Yeah. So knowing that I'm doing a good job only makes me want to do. Better and do better. So that for me, but what I was doing was doing it in order to keep everybody happy so that nothing like if I control this situation. Then, and I try and do everything I possibly can do, then no one will leave me and I'll be okay.

And I won't be judged and I won't be, you know?

[00:33:45] Jen: But we can't control everything.

[00:33:46] Sam: Can't control it. So for me it was like, don't give anymore in order to receive. Yeah, give 'cause you want to give. So the Christmas party for me was a massive example. I spent an absolute fortune. Yeah, and I loved it and I went above and beyond, and every single time I watched their little faces light up with all the different things I did was the most validation I needed.

And I didn't do it to keep them because I know at one point, I don't even wanna say that out loud, but I know at one point my team won't always stay the same. Yeah. I did it because I'm generally so thankful for who they were for the year for me, and how they love me, and how they have protected me and how much they love my family, and I'm just very grateful for who I have now.

So of course I wanted to do all those, those things.

[00:34:26] Jen: Yeah.

[00:34:26] Sam: So yeah, a promise to myself is to never give. In order to receive. In order to

[00:34:31] Jen: receive. Exactly.

[00:34:33] Sam: Systems and, preparation, which you and I have spoken about many a times. How have you prepped your year? Are you just winging your year or is it prepped?

[00:34:42] Jen: I'm so in systems and procedures at the moment. Me

[00:34:45] Sam: too.

[00:34:45] Jen: It's my big thing. Like there are systems and procedures going in for everything.

[00:34:51] Sam: Yep.

[00:34:52] Jen: Like beginning of the day. End of the day.

[00:34:54] Sam: Yep.

[00:34:55] Jen: End of the week, end of the month. Onboarding for new people coming in, offboarding for people going out.

[00:35:01] Sam: Yep.

[00:35:02] Jen: There are so many systems being created at the moment.

[00:35:05] Sam: Yeah. I think it's really important. Otherwise you are just winging it and then you think, oh, I should do that a bit better.

[00:35:09] Jen: Yeah.

[00:35:10] Sam: I actually definitely could all do the systems better. Um, when you've had a business for 16 years, it's pretty easy to wing it when it comes to those things because my team all just know.

But it does make things harder when you're like, oh, come on guys. Yeah, we know this. And it makes new team members fall into. Old team members habits because that's how you're running the business.

[00:35:34] Jen: Yeah,

[00:35:35] Sam: yeah. Um, knowing your numbers

[00:35:40] Jen: enough said,

[00:35:41] Sam: I fucking said it 50,000 times. I can't say it anymore.

Know what your numbers are. Mm-hmm.

[00:35:46] Jen: There

[00:35:46] Sam: is no way I could run this business if I didn't know. You know, I heard the other day Sarah Briscoe, which she needs to come on the podcast, so if you know her, send this podcast, I really would love her on. She did on it, went on and talked about priceless on her TikTok the other day and said 10% of salons are profitable.

[00:36:03] Jen: Yeah, that makes sense.

[00:36:04] Sam: 10% of salons are profitable.

[00:36:07] Jen: Yep.

[00:36:08] Sam: What, 10%?

[00:36:11] Jen: Yeah,

[00:36:12] Sam: that's, that means 90% of salons are not profitable. I want anyone that listens to this podcast to be profitable. What the fuck is the point if you are not

[00:36:22] Jen: Yeah, I agree.

[00:36:24] Sam: Like what is the point? I understand if you're in building stages, but if you are not profitable,

[00:36:30] Jen: then what is the point?

[00:36:31] Sam: If you can't pay your tax on time, if you've got credit card bills, what is the point?

[00:36:37] Jen: Yeah.

[00:36:39] Sam: If you are not

paying yourself,

[00:36:41] Jen: Hey, I'm going to pay myself again.

[00:36:43] Sam: Different

[00:36:44] Jen: joking.

[00:36:45] Sam: What is the point?

[00:36:46] Jen: Yeah,

[00:36:47] Sam: what's the point?

If you can't spend money on a Christmas party, what's the point? If you can't go out and buy yourself something you wanna buy yourself because you've got so much debt, what is the point?

[00:36:58] Jen: Agreed.

[00:36:59] Sam: Go and work for somebody.

[00:37:00] Jen: Yeah,

[00:37:01] Sam: it will make your life that much easier.

I don't want anyone that's listening to this podcast to be at that 90%.

that 90%. So if you don't know your numbers, know your fucking numbers.

[00:37:14] Jen: That's really interesting. I would love to hear her talk as well.

[00:37:16] Sam: Me too. So anyone that knows her,

[00:37:19] Jen: yeah.

[00:37:19] Sam: We'll just reach out to her, but,

[00:37:20] Jen: okay.

[00:37:21] Sam: I think she would, she, I've done a class with her before and she was brilliant and she was magnetic.

[00:37:26] Jen: She, sunshine Coast. I think I know who you're talking about.

[00:37:29] Sam: You'll, I'll show you a, you'll know exactly Yeah, I know.

[00:37:31] Jen: Yes. I do know who you're talking about.

Yeah.

[00:37:32] Sam: She has, um, uh, Rocka is Rocka Verde. Rocka

[00:37:35] Jen: Verde,

[00:37:35] Sam: yeah. Yeah. And they're building another salon 'cause. And their salons are amazing.

[00:37:39] 050126: Yeah.

[00:37:39] Jen: Yeah.

[00:37:39] Sam: So she needs to be on the pod. So anyone that knows her and is listening to this, shout out to her. But we will get in contact too. 'cause I think she'd be beautiful on this. But that leads into like leading with clarity.

[00:37:49] Jen: Yeah.

[00:37:50] Sam: Like knowing where your business is going, where you want it to go, what you want it to do. Don't just fluke it. Yeah. Know at the beginning of the week where your numbers are at

at, what you need to do, what appointments that needs to look like, who, what bums you need in seat, how much retail you need to be doing, what stock ordering you're doing.

Like that is clarity.

[00:38:09] Jen: Yeah.

[00:38:09] Sam: You don't know your numbers. It's really hard to be clear, but have clarity. You're going into 20, 26 guys. What the actual do you want this year to look like?

[00:38:17] Jen: Yes.

[00:38:18] Sam: Go in with clarity.

[00:38:19] Jen: Clarity is confidence.

[00:38:20] Sam: Clarity is confidence. Having boundaries, which is obviously our,

[00:38:24] Jen: yeah.

[00:38:24] Sam: Number one, having boundaries in your business, like, what does that look like?

How does that feel for you? And just like really celebrating your wins. Confidence does come from celebrating those wins. Yes. It comes from posting those things on social media where you're proud of yourself. It's, that is not being cocky, that is literally just being confident and being able to celebrate where you've, where you've been and how far you've come.

[00:38:46] Jen: Yeah.

[00:38:47] Sam: On that, there are things that no one tells you about Confidence with running a business.

[00:38:55] Jen: Yeah.

[00:38:56] Sam: And we've spoken about a sum of them, but it's like you won't always feel confident as no. A business owner. Confidence

confidence quite often comes. After the terrifying decision that you've made.

[00:39:10] Jen: Yeah.

[00:39:11] Sam: You know, when you think about you hiring. Yeah. Confidence comes from that. Confidence for me came when I built this place, like it was terrifying. It was one of the most terrifying decisions I did. Like I dropped 150 K on this place.

[00:39:23] Jen: Yeah,

[00:39:23] Sam: that is terrifying. But I knew my numbers.

I had it sitting there to pay for it.

[00:39:30] Jen: Yeah.

[00:39:31] Sam: I didn't just be like, well, I'm gonna wing it and build a bigger salon and I'm just gonna put myself into a whole lot of debt. But it was still terrifying after I did it.

[00:39:40] Jen: Yeah.

[00:39:41] Sam: Your team,

this is a good one for anyone. Your team doesn't need the perfect leader.

[00:39:49] Jen: Yes.

[00:39:50] Sam: They just need a consistent one.

Like, you don't have to be perfect as a salon owner. They need one that's consistent and they also need one that's quite prepared to own up to their shit and their mistakes.

[00:40:03] Jen: Yes.

[00:40:04] Sam: I've said to my team a few times, I have, I made the wrong decision there and I should have made a better decision. I'm very sorry I didn't.

[00:40:14] Jen: I think you just need to do that in all aspects and areas of life. Like you really do just own your shit.

[00:40:22] Sam: Yeah.

[00:40:23] Jen: So you made a mistake. Oh, I'm sorry. Are you human?

[00:40:26] Sam: Yeah.

[00:40:26] Jen: You know,

[00:40:27] Sam: but that doing that builds trust

[00:40:30] Jen: for sure.

[00:40:31] Sam: Like my team wouldn't trust me if I just let things happen and then didn't own up and be like, I probably didn't do that.

Well,

[00:40:38] Jen: it's so funny 'cause I was having this conversation, um, the other day with someone who had. Like is a people pleaser.

[00:40:45] Sam: Mm-hmm.

[00:40:45] Jen: So, and has this family, thing coming up where it's like, right on, they're a young couple. They've just bought a house and family wants them to go away on a cruise the week before they're supposed to move into their first house.

Mm. And it's just like, and they've tried all the made up excuses and I'm like, you just have to be honest. She's like, I know, but I don't like to let them down and I don't want 'em to be upset. And it's like, if you, if you flip it right by not. Being honest, that's actually meaning that can people trust what you say?

And she's like, oh. It's like, 'cause it's not trustworthy behavior to not say what you're actually feeling. Right.

[00:41:27] Sam: And this is a big one. 'cause we've all had that as we are younger.

[00:41:30] Jen: Oh shit.

[00:41:30] Sam: Yeah. I have people in my life that do this and it's like the boy that cried wolfed. Nothing makes me angrier. Yeah.

Just be honest.

[00:41:37] Jen: Yeah.

[00:41:38] Sam: And do you know what the most refreshing thing is? Is someone doing that?

[00:41:40] Jen: Yeah.

[00:41:41] Sam: And has she gone and done it?

[00:41:43] Jen: Yeah. Well she actually didn't need to, like, she tried to come up with all the, oh, I don't think I'm gonna have enough leave. I've only just set in. It's like, just be honest.

[00:41:50] Sam: Yeah.

[00:41:51] Jen: It's too much for us. We are, we are moving into our new first house. Like, you know it. Yeah. But it's that, but it was confronting at the time. 'cause she's like, oh wow. And it's like, but do you know what I mean? Like

[00:42:03] Sam: confidence grows when you stop Avoiding the difficult conversations.

[00:42:07] Jen: Yeah.

[00:42:09] Sam: Like stop avoiding them.

[00:42:11] Jen: Yep.

[00:42:11] Sam: Just be like it. It's, I'm so sorry, but it doesn't work for us.

[00:42:15] Jen: Yeah.

[00:42:16] Sam: And that's really hard. Like I, it's really hard. Those things, those conversations, they're really hard to do. Like even the other day I had to talk to the girls about something so little. But I like wrapped in my head. I was like, oh, what if this like bugs 'em?

Like what if I'm coming down like a hardass boss? And I walked over and I was like, Hey, we need to have a conversation about this quickly. Yeah, I just, this is, and this is why. And both of them was, two of them. Both of 'em went fair call Greed. And I went cool. And I walked off. I was like. Fuck, because I didn't do it.

This is that thing too. The thing about you saying before, we were talking about something before and you were like, I'm glad we were talking about kids. And you were like, I'm glad I didn't. He was in the shower and I couldn't have a conversation with him. 'cause it allowed me to kind of like simmer down.

Don't have that conversation when you're heightened.

[00:43:01] Jen: Yeah,

[00:43:02] Sam: because that will fuck your confidence. It's like, wait, think through it, marinate on it. Have think about it, move forward through it and then be like, Hey, just. Because otherwise I, I have done that so many times where someone's like I, oh, I'm thinking this.

And I'm like, oh, fuck you. I don't wanna do that. That doesn't work for me. Blah, blah, blah. And then I come back real hard and heavy in the conversation. If I just go back later and go, Hey, so sorry, but I've thought about this. It doesn't really work for me. Yeah. They're like, oh sweet. No worries babe. Sounds good.

[00:43:31] Jen: Yeah.

[00:43:32] Sam: But if you are like irritated off the back, I do that. I'm sorry, my, I do that with my sister.

[00:43:36] Jen: Yeah.

[00:43:36] Sam: Love You You know, like she'll come at me about something and then I'll just be irritated and I'll just like overthink it and I'll go back to a really harsh and I'm like, why did I do that? It's not even a big deal.

[00:43:45] Jen: Yeah.

[00:43:46] Sam: Just, sorry. I'll just bring it over because I'm in my own shit of something else. Yeah, yeah,

[00:43:50] Jen: for sure.

[00:43:51] Sam: So, you know, I think brave conversations, build, confidence. It's like. Yeah. Don't avoid team problems.

[00:44:00] Jen: No,

[00:44:00] Sam: that's a hugest one I can give you. Don't avoid it. Don't bandaid it if it's, if it's not right, it's not right.

[00:44:08] Jen: But do, um, that doesn't mean that you also, like, it's that finding the middle ground there. Right. Because you also need to. Not run at it.

[00:44:14] Sam: Yes.

[00:44:15] Jen: No's. It's like, don't just leave it and pretend it's not gonna go anywhere, but don't run at it like, I've gotta fix it now.

And then you just, it went too much too soon.

[00:44:21] Sam: Marinate over it on a day and then move forward with it. Yeah. Like give yourself time to come back to neutral. Talk to the right people. To come to neutral and then go in with it.

[00:44:29] Jen: Mm.

[00:44:29] Sam: But don't avoid it. Avoiding that band, adding it, giving them stuff to think that that will make them happy.

Will not.

[00:44:36] Jen: Yeah.

[00:44:37] Sam: Actually have the conversations. Don't let fear make your decisions.

Make sure you're charging correctly.

[00:44:45] Jen: Yes.

[00:44:45] Sam: Again, in that like if you are not confident in knowing what your prices are, you won't charge accordingly. And then if you don't charge accordingly, you're not making your numbers.

It all like and round and so many people say that to me like, how do I price. I'm like, well, you need to know your numbers. And then once they know their numbers, once they can see, oh, that service is costing me $80 before I'm even making a dollar. When then they charge the a hundred.

They're not shaky on going, I'm charging a hundred. Whereas if you are charging 80 and you are shaky on it, you're charging 60, you're actually making $20 under,

[00:45:17] Jen: yeah.

[00:45:19] Sam: Like, so you need to know these things so that when you price it doesn't, so then your confidence comes up in it. 'cause you're like, well I have to charge a hundred other, I'm not making any money.

I may as well go work at Just cuts.

[00:45:28] Jen: Yeah.

[00:45:29] Sam: Like, because otherwise I'm not making a dollar. So it's all of these things that

you need to look at when it comes to confidence. You know, start. A proof list of why you're proud of yourself, why your confidence is not being shaken. Yes. Like, and for me it was like very much that post.

I was like, okay, I'm good. Look, good girl.

[00:45:49] Jen: I'm

[00:45:49] Sam: good,

[00:45:49] Jen: I'm

[00:45:50] Sam: good. Yeah, I'm a good girl. Like, you know, I lead well and I make impact and that's what's important for me. You know, when your kids come to you and be like, thank you so much for that. Like, that was awesome.

[00:46:00] Jen: I'm sorry your kids do something like that.

Do they?

[00:46:02] Sam: Oh, Alabama is like the most grateful kid. So this morning we're driving, I toned, I colored her hair the other day and there was stripe 'cause I freehanded it 'cause she's got nine kilometers of hair. So I had to like freehand it, otherwise it would've taken me four days to foil. And then I was like, when I blow it off, I was like, it's a bit stripe on top.

I'll reach out it. So I reach outted it yesterday when we're at the apartment and then we were just, I didn't even think about it. She blow out and then we were driving to work this morning. She's just like, mom, thanks so much for coloring my hair. It looks so good. And I was like. Thanks,

Thanks man.

[00:46:35] Jen: Yeah.

[00:46:35] Sam: It's like, okay, I'm doing a good job as a mum.

They're like noticing things and they're being appreciative of things, but like yeah. Sometimes you need to give yourself a little bit of a pep talk on like, these are the areas that I've actually done really well in.

[00:46:49] Jen: Yeah.

[00:46:49] Sam: I'm confident in these areas and the make a list about the things that you're not confident in and maybe you need to learn.

[00:46:57] Jen: Yeah.

[00:46:57] Sam: Maybe if you're not confident in social media.

Get a coach.

[00:47:03] Jen: Yeah.

[00:47:03] Sam: Because sometimes that's just it. It's just literally having somebody to direct you. If you're not confident in your finances, do our finance course. If you're not cnce in pricing, do our finance course.

[00:47:15] Jen: Yeah.

[00:47:16] Sam: You know, if you're not cnce in team, do a culture course.

If you're not like, it's like what are the things that you could actually do if you don't know your numbers, sit down with your accountant.

[00:47:25] Jen: Yes, please do that.

[00:47:26] Sam: But remember, your accountant's not their job. Their job is literally to do your tax stop thinking. Your accountant's job is to make you money.

Yeah. It's not, it is not their job, but like what are the areas you can educate yourself in so that you feel confident?

[00:47:40] Jen: Yeah.

[00:47:41] Sam: Because I know even for me, I'm like, oh, I'd like to like get my confidence up a little bit around my body because I'd been a bit flack if I walked into an F 45. I would die on the spot.

I would feel like the biggest gumby in the entire world. I would have zero confidence. I would feel awful. But after going for like 10 times, I would start to feel like, oh, this is my jam.

[00:48:03] Jen: Exactly. You have to feel Gumby at the start of anything. Mm-hmm. Otherwise, you're never gonna build your confidence.

[00:48:07] Sam: Mm-hmm.

[00:48:09] Jen: Mm-hmm.

Mm-hmm.

[00:48:10] Sam: Mm-hmm.

[00:48:11] Jen: So

[00:48:11] Sam: I have to do something

[00:48:13] Jen: looks like. So you off to F 45?

[00:48:14] Sam: I'm absolutely not. I'll still be Gumby after 10 classes, but I will do something. To push myself outside my comfort zone because doing some sit ups in my lounge room is not gonna keep me accountable.

[00:48:26] Jen: Yeah.

[00:48:27] Sam: But I just think that to finish up, confidence doesn't just show up.

You're not just gonna walk into something and feel confident. You have to grow into confidence.

[00:48:39] Jen: And you're also not gonna feel all the time.

[00:48:41] Sam: no.

no. But different areas. Yeah. Like work on one little different area at a time. I don't feel confident with this. Okay. What can you do?

[00:48:48] Jen: Yeah.

[00:48:49] Sam: You know, think about that.

You are definitely already doing better than you think.

If You are in a business, you're doing better than you think.

[00:48:57] IMG_1408: If

[00:48:58] Sam: if you are confident in shaking, 'cause you potentially, this is one thing that I do, do, say, don't put a cross on social media that you're killing it in one area if you're not,

[00:49:06] Jen: oh yeah.

[00:49:06] Sam: That is the biggest,

[00:49:08] Jen: don't be disingenuine with

[00:49:09] Sam: it.

Contributing factor to confidence is the fact that if you are faking it and then putting it out there.

like they

say, fake it till you make it. Don't fake it. When it comes to finances, don't tell the world that you're killing it in your business. If you're $70,000 in debt with tax,

[00:49:24] Jen: yeah,

[00:49:25] Sam: it, that's just so disingenuine that your confidence will constantly be shattered.

You'll know, even for me, with Salon Rising, I've had times where I, you'll always see me go forward with my finances because I'm very confident it, but there are times where things potentially are happening behind the scenes. With team members moving on. Yeah, like I had a big shift that I was not feeling confident in.

Doing team programs because I wasn't in it myself. I need to learn. Yeah,

[00:49:50] Jen: exactly. Right.

[00:49:51] Sam: What do you say? Always teach from your,

[00:49:53] Jen: share from your scars, not your wounds.

[00:49:55] Sam: Yes.

[00:49:56] Jen: Yeah.

[00:49:56] Sam: So the same thing is don't show up completely. You know, there is a different, yeah, there's different than being like, oh.

Actually no one's in my salon today. Make sure you come and have an appointment that feels dis, that doesn't feel right. That's not confidence. But there's a very difference of being like, we're so busy and booked out, you can't get an appointment. Go on our wait list and you've got one person in for the week.

Yeah, yeah disingenuine don't do that. That. Like just say, we've got some appointment availabilities, we'd love to have you in.

[00:50:26] Jen: Yeah.

[00:50:26] Sam: We're running a business like. Potentially no one will book if they think you're booked out. Exactly. So yeah, I just, I think we like, we know where you're at. I know I feel all of this and sometimes I feel so confident.

Other times I feel like such a Gumby, but you know, I think on a closing it's like, what's one thing that you can do this week that your future self will thank you for?

[00:50:54] Jen: Yeah.

[00:50:55] Sam: What's one thing that you are not confident in

[00:50:57] Jen: that you can. Do something in some way that's gonna build your confidence in that.

[00:51:01] Sam: Yeah.

[00:51:02] Jen: Yeah. That is your homework.

[00:51:04] Sam: Yeah.

[00:51:05] Jen: Thank you so much.

[00:51:06] Sam: We don't, we don't do it very much, but that's your homework. I'm gonna think about this as well.

[00:51:09] Jen: Yeah. I think it's great homework for all of us.

[00:51:11] Sam: Yeah.

[00:51:11] Jen: Yeah. Alright guys. You heard it. You've got homework.

[00:51:14] Sam: Yeah. Welcome to 2026. Hopefully you'll feel confident in that area by the end of here.

[00:51:19] Jen: Yeah, for sure. All right guys. Thanks soon. So much. Talk to soon talk soon. Bye. Bye.